Effective March 20, 2006 the initial point of contact for G-Log product support is through the standard Oracle Support Services (OSS) processes and systems and no longer through the G-Log support hotline, email, or online support system. Please discontinue using the G-Log support hotline, online support system, and email for customer support effective immediately.
Effective November 15, 2005, you will no longer go through G-Log to renew support contracts. This process has been transitioned to Oracle Support Sales, with processing resuming in March 2006. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract as of November 2, 2005, or you have received a G-Log support invoice as of November 15, 2005. Oracle will work with you to migrate your support contract to a standard Oracle support offering and Oracle support contract in early March or upon expiration of your current support contract. Please note that Oracle will not be renewing contracts for the G-Log support services.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects G-Log customer investments with Lifetime Support Furthering our commitment to G-Log customers, Oracle is proud to announce defined support timeframes for G-Log products and releases and the application of the Lifetime Support Policy to a number of G-Log products and releases. Refer to the Lifetime Support brochure for specific release information.