Effective August 28, 2006, the initial point of contact for Hotsip product support is now through the standard Oracle Support Services (OSS) processes and systems and no longer through the Hotsip support hotline, email, or online support system. Please discontinue using the Hotsip hotline, online support system, and email for customer support effective immediately.
Logon to Oracle MetaLink to open new technical issues or track existing issues
Starting on March 31, 2006, you will no longer go through Hotsip to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in July 2006. However, you will continue to be supported—even if your support expires during this transitional period—as long as you had an active support contract as of February 15, 2006, or you have received a Hotsip support invoice.
Oracle will work with you to migrate your maintenance and support contract to a standard Oracle support offering and Oracle support contract in July 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing support contracts for the Hotsip support offerings and instead will migrate your support to a standard Oracle support offering.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Hotsip customer investments with Lifetime Support Furthering our commitment to Hotsip customers, Oracle is proud to announce defined support timeframes for Hotsip products and releases and the application of the Lifetime Support Policy to a number of Hotsip products and releases. Refer to the Lifetime Support brochure for specific release information.