As of December 1, 2007, all former Hyperion Standard and Enterprise Wide Support customers were migrated to Oracle's Premier Support offering, Software Update License and Support ("Oracle Premier Support"). All current Hyperion Alliance Wide Support customers will be migrated to Oracle Premier Support upon their support renewal date. Everyone can now take full advantage of all of the features and benefits of Oracle Premier Support.
Expect the Best: Protect and Extend Your Investment with Premier Support Your business solutions are a significant investment in your organization's success. To capitalize on your investment, you need support that not only helps to maximize the availability of your systems, but also lets you plan for the future. Oracle Premier Support delivers.
Expect greater control of your technology future, with planned continuous product enhancements and access to updates and major releases. Expect trusted expertise, with our unmatched global reach, and access to our technical support engineers. Expect faster problem resolution and system performance with advanced support technologies. Expect clear direction for your technology future—and the knowledge that you have our technology leadership on your side.
Exclusive Advantages of Oracle Premier Support Oracle customers demand the best in support. Oracle delivers, with award-winning Oracle Premier Support. With Oracle Premier Support, you can look forward to next-generation support enhancements that will help drive your business success. It will also help lead your technology future with the latest in applications and technology support. It will help strengthen your competitive advantage, with next-generation thinking built into everything we do.
Oracle Premier Support offers exclusive advantages and comprehensive services to assist you with your long-term success. With Oracle Premier Support, you can look forward to these industry-leading support enhancements to help drive your business success:
24/7 Mission Critical Support We are one of the largest and most advanced support organizations in the world. With more than 7,500 support professionals and 16, 000 application and technology developers, the scale of the combined Oracle/Hyperion support organization allows us to deliver the most comprehensive support that other support organizations simply cannot match.
With the combined talents and technologies of Hyperion and Oracle, no matter where you are, we're ready to respond with the complete product, technical, and problem-solving expertise you need. With 18 major hubs on 5 continents, our extensive global support infrastructure enables us to support you in any time zone where you do business.
No one knows more about Hyperion than Hyperion's developers and support professionals, who are now part of the combined Oracle support team. With Oracle, you have access to the very people who built your Hyperion products and who continue to maintain and enhance your software. Get prompt, 24/7 support for your Severity 1 issues, so you can get back to business quickly.
Lifetime Support Your investment in Hyperion is enhanced by Oracle Lifetime Support, the most comprehensive and flexible support policy in the industry. As described in this policy, Oracle will maintain Hyperion's currently supported hardware platforms, databases, and operating systems—as part of our commitment to protect, extend, and evolve the value of your technology investments. Oracle Lifetime Support covers your entire technology environment from database, to middleware to applications—an industry first, only from Oracle. Your business strategy drives your upgrade strategy—Oracle Lifetime Support gives you more control and flexibility in the timing of your upgrades which can provide greater piece of mind.
Applications Unlimited As part of Oracle's ongoing commitment to protecting customer investments, Oracle plans to continue providing ongoing enhancements to current Oracle Applications. Applications Unlimited intends to provide customers with more visibility into our existing product roadmaps and help you derive continual success from your current applications by delivering world-class development and support for years to come. Oracle is giving customers the option to choose what is best for their business. Dedicated development teams work closely with customer advisory boards and user groups to obtain feedback for new releases and functional enhancements to current Oracle Applications product families.
Oracle has demonstrated success integrating acquired companies into our support model. Oracle is successfully delivering on our commitment to create a superior ownership experience across all product lines. Customers continue to renew their support with Oracle and support customer satisfaction rates have been consistently increasing.
Oracle Premier Support. Expect increased system performance. Expect reduced cost of ownership. Expect next-generation support. Expect nothing less from Oracle's award-winning Premier Support.