Dear Oracle Partner,
On July 28, 2011, Oracle announced that it has agreed to acquire InQuira, a best-in-class provider of knowledge management solutions that support web self-service, agent-assisted service, and customer communities. The proposed transaction is subject to customary closing conditions, and is expected to close in the fall of 2011. Until the transaction closes, each company will continue to operate independently and conduct their respective business as usual.
Recognized as a leader in knowledge management, InQuira is highly regarded for its innovative solutions that improve the customer experience by enhancing productivity in support centers, guiding customers to more relevant content on-line and substantially reducing operating costs. Businesses are increasingly looking for a comprehensive knowledge management suite, including integrated self-service support, online customer forums and agent-assisted Customer Relationship Management (CRM), to improve their customers' experience. In addition, businesses are seeking new technology to enhance knowledge center support processes.
The combination of Oracle and InQuira is expected to further extend Oracle's leadership in CRM with web self-service, customer communities and knowledge management capabilities. Together, Oracle and InQuira plan to help you provide your customers with advanced search capabilities and a scalable knowledge management platform as a part of a comprehensive CRM solution. After the close, Oracle expects InQuira's solution to enhance Siebel CRM and Oracle Fusion CRM Service. By adding InQuira's capabilities to Oracle's products, Oracle expects to help partners provide customers with a complete and integrated knowledge management solution that enables companies to improve and personalize their customers' experience.
We are dedicated to maintaining and improving the quality of innovation, support and service you have come to expect from Oracle by continuing to develop and offer solutions that are complete, integrated and standards-based. As a leading provider of CRM solutions, we look forward to continuing to deliver the best and most comprehensive CRM suite.
All partners may take advantage of extensive worldwide resources, enablement, and growth opportunities through the Oracle PartnerNetwork (OPN) program and leverage the opportunity to become specialized. For more information on OPN and becoming specialized, please visit oracle.com/partners.
To learn more about the proposed combination of Oracle and InQuira, please visit oracle.com/inquira.
We appreciate your continued support.
Senior Vice President
Worldwide Alliances & Channels and Embedded Sales