Acquisitions

Support for Instantis Products

Effective May 20, 2013, the initial point of contact for Instantis product support will be through Oracle Customer Support and My Oracle Support and no longer through the Instantis support portal or support hotline. Please discontinue using the Instantis product support mechanisms as of that date.

The same support team who supported Instantis products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. The Support phone number and website link remains the same.

As we progress through the integration of Instantis Support within Oracle Customer Support we will provide advance notice to you about any changes.

SUPPORT REQUESTS

Services Console Support Portal	https://engines.instantis.com/SiteWand/ServeForm/instantissupport/support_app/login
Telephone	1.408.986.8800 x 222 (Technical Support)

NEW PROCESS FOR SUPPORT RENEWALS

Beginning February 1, 2013 you will no longer go through Instantis to renew your support and maintenance contract for on premise deployed licenses. This process will be transitioned to Oracle Support Sales, with processing resuming in March 2013. However, you will continue to be supported—even if your support contract expires during this transitional period—as long as you have an active support contract or you have received a Instantis support invoice as of February 1, 2013.

If your support term has already expired as of February 1, 2013 and you have not completed your renewal, an Oracle Support Sales Representative will contact you beginning in March 2013; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

For more information about the Oracle Support offerings, please go to http://www.oracle.com/us/support/index.html.

As the transition is complete, an Oracle Support Sales representative will contact you about your support renewal.