Support for Instantis Products

Logon to My Oracle Support to open new technical issues or track existing issues.

To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country.

Beginning February 1, 2013 you will no longer go through Instantis to renew your support and maintenance contract for on premise deployed licenses. This process will be transitioned to Oracle Support Sales, with processing resuming in March 2013. However, you will continue to be supported—even if your support contract expires during this transitional period—as long as you have an active support contract or you have received a Instantis support invoice as of February 1, 2013.

If your support term has already expired as of February 1, 2013 and you have not completed your renewal, an Oracle Support Sales Representative will contact you beginning in March 2013; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

For more information about the Oracle Support offerings, please go to http://www.oracle.com/us/support/index.html.

As the transition is complete, an Oracle Support Sales representative will contact you about your support renewal.