Effective June 23, 2008, the initial point of contact for Interlace product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Interlace support hotline or support email account.
Beginning January 1, 2008, you will no longer go through Interlace to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early March. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Interlace support invoice prior to January 1, 2008.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in March 2008, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Interlace support services and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Interlace customer investments with Lifetime Support
Furthering our commitment to Interlace customers, Oracle is proud to announce defined support timeframes for Interlace products and releases and the application of the Lifetime Support Policy to a number of Interlace products and releases. Refer to the Lifetime Support brochure for specific release information.