Effective October 8, 2007, the initial point of contact for LODESTAR product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the LODESTAR support hotline, email, or support portal. Please discontinue using the LODESTAR hotline, support portal, and email for customer support as of that date.
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Beginning August 1, 2007, you will no longer go through LODESTAR to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in September, 2007. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a LODESTAR support invoice as of June 1, 2007.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in September, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the LODESTAR support services.
As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects LODESTAR customer investments with Lifetime Support Furthering our commitment to LODESTAR customers, Oracle is proud to announce defined support timeframes for LODESTAR products and releases and the application of the Lifetime Support Policy to a number of LODESTAR products and releases. Refer to the Lifetime Support brochure for specific release information.