Effective April 21, 2008, the initial point of contact for LogicalApps product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the LogicalApps support hotline, email, or support portal. Please discontinue using the LogicalApps hotline, support portal, and email for customer support as of that date.
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Beginning January 1, 2008, you will no longer go through LogicalApps to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in March 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a LogicalApps support invoice as of December 31, 2007.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in March 2008, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the LogicalApps support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects LogicalApps customer investments with Lifteime Support
Furthering our commitment to LogicalApps customers, Oracle is proud to announce defined support timeframes for LogicalApps products and releases and the application of the Lifetime Support Policy to a number of LogicalApps products and releases. Refer to the Lifetime Support brochure for specific release information.