Effective July 9,2007, the initial point of contact for MetaSolv product support will be through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the MetaSolv support hotline, email, or support portal. Please discontinue using the MetaSolv support infrastructure as of that date.
Logon to Oracle MetaLink to open new technical issues or track existing issues
Beginning February 1, 2007, you will no longer go through Metasolv to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early June. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Metasolv support invoice prior to February 1, 2007.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in June 2007, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the MetaSolv support services.
As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects MetaSolv customer investments with Lifteime Support
Furthering our commitment to MetaSolv customers, Oracle is proud to announce defined support timeframes for MetaSolv products and releases and the application of the Lifetime Support Policy to a number of MetaSolv products and releases. Refer to the Lifetime Support brochure for specific release information.