Effective June 16, 2008, the initial point of contact for Moniforce product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Moniforce support hotline or support email account.
Logon to Oracle MetaLink to open new technical issues or track existing issues.
Beginning March 1, 2008, you will no longer go through Moniforce to renew your subscription contract. This process will be transitioned to Oracle Support Sales or to Oracle License Sales, with processing resuming in early June. However, you will continue to be supported—even if your contract expires during this transitional period—as long as you have an active subscription contract or you received a Moniforce invoice prior to February 29, 2008.
If your subscription has already expired, an Oracle Support Sales Representative will contact you beginning in June 2008, otherwise our practice is to contact customers 90 days in advance of the expiration of the current contract term to discuss the renewal.
Oracle will work with you to migrate your subscription contract to an Oracle license and Oracle Premier Support or to renew your Moniforce subscription.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Moniforce customer investments with Lifteime Support Furthering our commitment to Moniforce customers, Oracle is proud to announce defined support timeframes for Moniforce products and releases and the application of the Lifetime Support Policy to a number of Moniforce products and releases. Refer to the Lifetime Support brochure for specific release information.