Effective October 9, 2006, the initial point of contact for Net4Call product support is through the standard Oracle Support Services processes and systems and no longer through the Net4Call support email account. Please discontinue using the Net4Call support email account for customer support effective immediately.
Logon to Oracle MetaLink to open new technical issues or track existing issues.
Starting October 1, 2006, you will no longer go through Net4Call to renew your support contract. This process will be transitioned to Oracle Support Sales as of that date.
Oracle will work with you to migrate your maintenance and support contract to a standard Oracle support offering and Oracle support contract in October 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing support contracts for the Net4Call support offerings and instead will migrate your support to a standard Oracle support offering.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Net4Call customer investments with Lifetime Support
Furthering our commitment to Net4Call customers, Oracle is proud to announce defined support timeframes for Net4Call products and releases and the application of the Lifetime Support Policy to a number of Net4Call products and releases. Refer to the Lifetime Support brochure for specific release information.