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Beginning November 1, 2007, you will no longer go through Netsure to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early January 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you had an active support contract as of November 1, 2007, or you have received a Netsure support invoice.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in January, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the Netsure support services.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.
As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.
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