Effective January 1, 2011, the initial point of contact for Passlogix product support will be through the Oracle Customer Support systems and infrastructure and no longer through the Passlogix support hotline, email, or support portal. Please discontinue using the Passlogix support mechanisms immediately.
Beginning January 1, 2011, you will no longer go through Passlogix to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming by the end of February. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Passlogix support invoice as of December 31, 2010.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in February, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Passlogix support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.