Acquisitions

Support for Phase Forward Products and Clinical Trials

The same support team that supported Phase Forward products and clinical trials continue to do so today. You should continue to use the same support channels you have been using, whether it is through email, phone support, or through your customer representative. Support phone numbers and website links remain the same.

As we progress through the integration of Phase Forward Support we will provide advance notice to you about any changes. Please continue to work with Phase Forward Support as you did before the acquisition.

SUPPORT REQUESTS

Support by Product	eClinical Solutions (InForm™ GTM, Central Coding™, Central Designer™, Clintrial™) Clinical Development Center (formerly Waban™) Oracle Health Sciences LabPas Lincoln Safety Group Oracle Health Sciences OutcomeLogix On Demand Oracle Health Sciences IRT On Demand IVR Core
Upgrades and Enhancements	https://extranet.phaseforward.com/secure/customer_login.aspx

eCLINICAL SOLUTIONS

Please call one of the following toll-free telephone numbers.

Country		Phone
Argentina		800 666 1657
Australia		1800 143 695
Austria		0800 293 245
Belgium		0800 77926
Canada (French)		+ 1 877 653 8582
Canada (English)		+ 1 877 658 3157
Chile		1 230 0206 142
China		10800 744 0594
Czech Republic		800 142 562
Denmark		8088 3155
Finland		0800 116909
France		0800 910 614
Germany		0800 181 2948
Greece		800 4414 5939
Hong Kong		800 900 876
Hungary		06800 141 43
Iceland		800 8433
India		0008004402279
Ireland		1800 620 420
Israel		180 945 5814
Italy		800 780 134
Japan		0120 09 1406
South Korea		0805970880
Malaysia		1800 80 4529
Mexico (Primary)		0018 00 514 0172
Mexico (Secondary)		0018 00 123 3319
Netherlands		0800 023 2436
New Zealand		0800 443 527
Norway		800 14096
Philippines		1800 8908 6451
Poland		800 702 493
Portugal		800 880 324
Puerto Rico		+1 866 882 8280
Russia		800 555 2674
Singapore		800 44 111 91
South Africa		0800 996 167
Spain		900 998986
Sweden		0200 214938
Switzerland		0800 834 854
Taiwan		0080 1044194
Thailand		001 800 442 035
UK		0800 036 9540
USA (Primary)		+ 1 866 843 1953
USA (Secondary)		+ 1 877 652 9403
USA (Fax)		+1 866 546 9526
International Fax		+(44) 1189243708

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request to one of the following addresses.

For Japanese support: saasclinicalsupportjp_ww@oracle.com
For all other countries: saasclinicalsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

CLINICAL DEVELOPMENT CENTER

Please call one of the following toll-free telephone numbers.

Country		Phone Number
USA		+1 877-317-2778
Sweden		0201605910
Denmark		80347634

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312825 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: CDCSupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

ORACLE HEALTH SCIENCES LABPAS

Please call one of the following toll-free telephone numbers.

Country		Phone
USA		877-571-3839
France		0805 540 229
Germany		0800 664 8861
United Kingdom		0800 141 2053

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: LabPasSupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

LINCOLN SAFETY GROUP

Please call one of the following toll-free telephone numbers.

Country		Phone
France		0800 908 122
Germany		0800 181 1248
Italy		0800 873 736
Japan		+81363022585
Netherlands		+31207981130
Sweden		0201 701 1469
Switzerland		+41614256397
UK		0800 036 0144
USA		+1 866 776 0463

If you are experiencing difficulties with any of the toll free numbers you can call + (44) 2071312831 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: safetysupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

ORACLE HEALTH SCIENCES OUTCOMELOGIX ON DEMAND

Please call one of the following toll-free telephone numbers.

Country		Phone
Argentina		8002660559
Australia		1800789201
Belgium		0800 80442
Brazil		0800 047 4725
Bulgaria		00800 115 4453
Canada - French		18554979283
Croatia		0800 222 510
Czech Republic		0800 701193
Denmark		806 000 83
Finland		080094427
France		0805 540 138
Germany		0800 664 6349
Hungary		068 0983857
Ireland		1 800 818 125
Italy		800 915 933
Japan		0120 76 2100
Lithuania		8800 306 60
Netherlands		0800 0201449
Norway		800 302 68
Poland		800 702232
Portugal		800 207 842
Romania		0800896700
Russia		810 8002 2311044
Slovakia		0800 004 618
Slovenia		0800 802 74
Spain		900 811 363
Sweden		0201 605 649
Switzerland		0800 000294
Turkey		00800448829831
United Kingdom		0800 0234 643
USA (Primary)		1 866 238 1548
USA (Secondary)		1 888 973 4937

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2811 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: olxsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

ORACLE HEALTH SCIENCES IRT ON DEMAND

Please call one of the following toll-free telephone numbers.

Country		Phone
USA		+1 877 487 7457
All Other Countries		Dial the local toll-free IRT System number, then press 0
USA (Fax)		+1 610 964 9365

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)2071312818 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: irtsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

IVR CORE

Please call one of the following toll-free telephone numbers.

Country		Phone
USA		+1 888-741-8113

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312810 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: ivrcoresupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements