Support for Phase Forward Products

 
 

The same support team that supported Phase Forward products and clinical trials continue to do so today. You should continue to use the same support channels you have been using, whether it is through email, phone support, or through your customer representative. Support phone numbers and website links remain the same.

As we progress through the integration of Phase Forward Support we will provide advance notice to you about any changes. Please continue to work with Phase Forward Support as you did before the acquisition.

 
 

Support Requests

 
 

eClinical Solutions (InForm™ GTM, Central Coding™, Central Designer™, Clintrial™)

Country   Phone
Argentina   800 666 1657
Australia   1800 143 695
Austria   0800 293 245
Belgium   0800 77926
Canada (French)   + 1 877 653 8582
Canada (English)   + 1 877 658 3157
Chile   1 230 0206 142
China (China Unicom/Netcom Lines)   10800 744 0594
China (China Telecom Lines)   10800 440 0576
Czech Republic   800 142 562
Denmark   8088 3155
Finland   0800 116909
France   0800 910 614
Germany   0800 181 2948
Greece   800 4414 5939
Hong Kong   800 900 876
Hungary   06800 141 43
Iceland   800 8433
India   0008004402279
Ireland   1800 620 420
Israel   180 945 5814
Italy   800 780 134
Japan   0120 09 1406
South Korea   0805970880
Malaysia   1800 80 4529
Mexico (Primary)   0018 00 514 0172
Mexico (Secondary)   0018 00 123 3319
Netherlands   0800 023 2436
New Zealand   0800 443 527
Norway   800 14096
Philippines   1800 8908 6451
Poland   800 702 493
Portugal   800 880 324
Puerto Rico   +1 866 882 8280
Russia   800 555 2674
Serbia   800190012
Singapore   800 44 111 91
Slovakia   800606770
South Africa   0800 996 167
Spain   900 998986
Sweden   0200 214938
Switzerland   0800 834 854
Taiwan   0080 1044194
Thailand   001 800 442 035
UK   0800 036 9540
USA (Primary)   + 1 866 843 1953
USA (Secondary)   + 1 877 652 9403
USA (Fax)   +1 866 546 9526
International Fax   +(44) 1189243708
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request to one of the following addresses.

For Japanese support: saasclinicalsupportjp_ww@oracle.com
For all other countries: saasclinicalsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 

Clinical Development Center (formerly Waban™)

Country   Phone Number
USA   +1 877-317-2778
Sweden   0201605910
Denmark   80347634
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312825 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: CDCSupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 

Oracle Health Sciences LabPas

Country   Phone
USA   877-571-3839
France   0805 540 229
Germany   0800 664 8861
United Kingdom   0800 141 2053
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: LabPasSupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 

Safety Group

Country   Phone
France   0800 908 122
Germany   0800 181 1248
Italy   0800 873 736
Japan   +81363022585
Netherlands   +31207981130
Sweden   0201 701 1469
Switzerland   +41614256397
UK   0800 036 0144
USA   +1 866 776 0463
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call + (44) 2071312831 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: safetysupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 

Oracle Health Sciences Outcome Logix On Demand

Country   Phone
Argentina   8002660559
Australia   1800789201
Belgium   0800 80442
Brazil   0800 047 4725
Bulgaria   00800 115 4453
Canada - French   18554979283
Croatia   0800 222 510
Czech Republic   0800 701193
Denmark   806 000 83
Finland   080094427
France   0805 540 138
Germany   0800 664 6349
Hungary   068 0983857
Ireland   1 800 818 125
Italy   800 915 933
Japan   0120 76 2100
Lithuania   8800 306 60
Netherlands   0800 0201449
Norway   800 302 68
Poland   800 702232
Portugal   800 207 842
Romania   0800896700
Russia   810 8002 2311044
Slovakia   0800 004 618
Slovenia   0800 802 74
Spain   900 811 363
Sweden   0201 605 649
Switzerland   0800 000294
Turkey   00800448829831
United Kingdom   0800 0234 643
USA (Primary)   1 866 238 1548
USA (Secondary)   1 888 973 4937
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2811 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: olxsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 

Oracle Health Sciences IRT On Demand

Country   Phone
USA   +1 877 487 7457
All Other Countries   Dial the local toll-free IRT System number, then press 0
USA (Fax)   +1 610 964 9365
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)2071312818 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: irtsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 

IVR Core

Country   Phone
USA   +1 888-741-8113
 
 
 
 

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312810 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: ivrcoresupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

Upgrades & Enhancements

 
 
Oracle 1-650-633-4490
Toll free in the United States1-800-633-0925
       (Toll Free in the U.S.)
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