Effective January 22, 2007, the initial point of contact for Portal Software product support is through the standard Oracle Global Customer Support processes and systems and no longer through the Portal Software support hotline, email, or online support system. Please discontinue using the Portal Software hotline, online support system, and email for customer support effective immediately.
Logon to Oracle MetaLink to open new technical issues or track existing issues
Starting on September 1, 2006, you will no longer go through Portal Software to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in late September. However, you will continue to be supported—even if your support expires during this transitional period—as long as you had an active support contract as of June 20, 2006, or you have received a Portal Software support invoice.
Oracle will work with you to migrate your maintenance and support contract to a standard Oracle support offering and Oracle support contract in late September 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing support contracts for the Portal Software support offerings and instead will migrate your support to a standard Oracle support offering.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Portal Software customer investments with Lifetime Support
Furthering our commitment to Portal Software customers, Oracle is proud to announce defined support timeframes for Portal Software products and releases and the application of the Lifetime Support Policy to a number of Portal Software products and releases. Refer to the Lifetime Support brochure for specific release information.