Effective December 14, 2009, the initial point of contact for Relsys product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Relsys support hotline, email, or support portal.
Beginning August 1, you will no longer go through Relsys to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in November. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Relsys support invoice as of August 1, 2009.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in November, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Relsys support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.