Effective December 5, 2005, the initial point of contact for Retek product support is now through the normal Oracle Support Services (OSS) systems and no longer through the Retek support hotline, email or through ROCS.
Starting on July 1, 2005, you will no longer go through Retek to renew support contracts. This process has been transitioned to Oracle Support Sales as of late September and your local Support Sales Representative will be contacting soon, if not already. Find the Oracle Support Sales contact numbers in your country.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Retek customer investments with Lifetime Support
Furthering our commitment to Retek customers, Oracle is proud to announce defined support timeframes for Retek products and releases and the application of the Lifetime Support Policy to a number of Retek products and releases. Refer to the Lifetime Support brochure for specific release information.