The same support team who supported Sigma Dynamics' products continue to do so today. Since only certain support contracts were acquired in this acquisition, those customers should continue to contact Sigma Dynamics support as directed by your support representative.
As we make additional changes to the support mechanisms and progress through the integration, Oracle Support will contact you in advance regarding any changes.
Beginning August 23, 2006, you will no longer go through Sigma Dynamics to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in November. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Sigma Dynamics support invoice as of August 22, 2006.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in November, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Sigma Dynamics support services and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.