Effective June 28, 2010, the initial point of contact for Silver Creek product support is through the Oracle Customer Support systems and infrastructure and no longer through the Silver Creek support hotline, email, or support portal. Please discontinue using the Silver Creek support mechanisms effective immediately.
Beginning March 1, 2010, you will no longer go through Silver Creek Systems to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early June 2010. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Silver Creek Systems support invoice prior to March 1, 2010.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in June, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to Oracle Premier Support. Please note that Oracle will not be renewing contracts for the Silver Creek Systems support services and instead your support will be migrated to Oracle Premier Support. The Oracle Technical Support Policies will then govern the support services for the next term.