Support for Skire Unifier Products

The same support team who supported Skire's Unifier products continues to do so today.

Effective September 24, 2012, the point of contact for Skire Unifier product support is through Oracle Customer Support and My Oracle Support and no longer through the Skire support hotline or email address.

Logon to My Oracle Support to open new technical issues or track existing issues.

To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country.

Beginning November 1, 2012 the responsibility for support contract renewals for your on premise deployed licenses will be transitioned to Oracle Support Sales, with processing resuming in December 2012. However, you will continue to be supported—even if your support contract expires during this transitional period—as long as you have an active support contract or you have received a support renewal invoice as of November 1, 2012.

If your support term has already expired as of November 1, 2012 and you have not completed your renewal, an Oracle Support Sales Representative will contact you beginning in December 2012; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

Oracle will work with you to migrate your Skire support program to Oracle Premier Support and the Oracle Technical Support policies to govern the next support term. Please note that Oracle will not renew the Skire support program and instead your support will be migrated to Oracle Premier Support.

For more information about Oracle Premier Support, please go to http://www.oracle.com/us/support/index.html.