Support for Sleepycat Products

 
 

Effective August 7, 2006, the initial point of contact for Berkeley DB product support is through the standard Oracle Support processes and systems and no longer through the Sleepycat support mechanisms or through the Sleepycat Developer Zone. Please discontinue using the Sleepycat hotline, Developer Zone, and email for customer support effective immediately.

Berkeley DB Product Support
Logon to Oracle MetaLink to open new technical issues or track existing issues.
To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Contact Information for your country.

 
 

Support Requests

Starting on March 15, 2006 you will no longer go through Sleepycat to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in June 2006. However, you will continue to be supported—even if your support expires during this transitional period—as long as you had an active support contract as of February 8, 2006 or you have received a Sleepycat support invoice.

Oracle will work with you to migrate your Commercial License support contract to a standard Oracle support offering and Oracle support contract in June 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing support contracts for the Sleepycat Commercial Licenses and instead will migrate your support to a standard Oracle Support offering. Oracle will continue to renew contracts for Production Support, which is available only for Public Licenses. You will be contacted in June 2006 or upon expiration of your current Production Support contract to renew your support.

For more information about the Oracle Support Offerings, please go to Oracle Premier Support.

As the transitioning of the process is complete, an Oracle Support Sales representative will contact you about your renewal.

 
 

Oracle Lifetime Support Policy

Oracle protects Sleepycat customer investments with Lifetime Support
Furthering our commitment to Sleepycat customers, Oracle is proud to announce defined support timeframes for Sleepycat products and releases and the application of the Lifetime Support Policy to a number of Sleepycat products and releases. Refer to the Lifetime Support brochure for specific release information.

 
 
Oracle 1-650-633-4490
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