Effective July 30, 2007, the initial point of contact for Stellent product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Stellent support hotlines, email, or support portals.
Beginning March 1, 2007, you will no longer go through Stellent to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early June. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Stellent support invoice prior to March 1, 2007.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in June 2007, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the Stellent support services.
Stellent Support Program Migrations and Discontinuance
Migration or Discontinued
24 x 7 Support
Oracle Premier Support
At first renewal with Oracle
Oracle Premier Support plus the appropriate Oracle Advanced Customer Services (ACS) program
As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Stellent customer investments with Lifetime Support
Furthering our commitment to Stellent customers, Oracle is proud to announce defined support timeframes for Stellent products and releases and the application of the Lifetime Support Policy to a number of Stellent products and releases. Refer to the Lifetime Support brochure for specific release information.