Effective April 16, 2007, the initial point of contact for Sunopsis product support is through the standard Oracle Global Customer Support (GCS) processes and systems and no longer through the Sunopsis support hotline, email, or online support system. Please discontinue using the Sunopsis hotline, online support system, and email for customer support as of that date.
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Beginning January 1, 2007, you will no longer go through Sunopsis to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in February 2007. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Sunopsis support invoice as of October 3, 2006.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in February 2007, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the Sunopsis support services.
Oracle protects Sunopsis customer investments with Lifetime Support Furthering our commitment to Sunopsis customers, Oracle is proud to announce defined support timeframes for Sunopsis products and releases and the application of the Lifetime Support Policy to a number of Sunopsis products and releases. Refer to the Lifetime Support brochure for specific release information.