Support for Taleo Products As of January 28, 2013, support for all Taleo products is through Oracle Customer Support and My Oracle Support. This includes Taleo Enterprise Edition, Taleo Business Edition, Taleo Learn, Vurv, and Taleo Proficiency. SUPPORT REQUESTS Logon to My Oracle Support to open new technical issues or track existing issues. To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country.