Support for Taleo Products The same support team who supported Taleo’s products continues to do so today. Effective October 8, 2012, the point of contact for all Taleo product support is through Oracle Customer Support and My Oracle Support and no longer through any of the Taleo support mechanisms. SUPPORT REQUESTS Logon to My Oracle Support to open new technical issues or track existing issues. To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country.