Oracle and Tekelec


Effective June 9, 2014, support for the Tekelec products will transition to My Oracle Support and the Oracle support hotlines and will no longer be provided through the Tekelec support portal, email, or support hotlines. Please discontinue using the Tekelec support mechanisms as of that date.

The same support team who supported Tekelec's products continues to do so today. You should continue to use the same support channels you have been using, whether it is online or by phone. Support website link, email addresses, and telephone numbers remain the same.

As we progress through the integration of Tekelec Support within Oracle Customer Support we will provide advance notice to you about any changes.


Support Requests

Support Portal Web site
Telephone 1-888-367-8552 (toll free, within US and Canada)
1-919-460-2150 (outside US and Canada)

Argentina: 0-800-555-5246 (toll-free)
Brazil: 0-800-891-4341 (toll-free)
Chile: 1230-020-555-5468
Colombia: 01-800-912-0537
Peru: 0800-53-087
Venezuela: 0800-176-6497
    - Signaling: +44 1784 467 804 (within UK)
    - Software Solutions: +33 3 89 33 54 00
India: +91 124 436 8552 or +91 124 436 8553
Singapore: +65 6796 2288
Oracle 1-650-633-4490
Toll free in the United States1-800-633-0925
       (Toll Free in the U.S.)
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