On June 13, 2006, Oracle announced we have acquired Telephony@Work, a leading provider of IP-based contact center technology, to further extend Oracle's On Demand and CRM applications offerings.
With Telephony@Work CallCenterAnywhere, Oracle will become the first CRM applications provider to unify contact center technology and CRM software delivering a complete "customer to agent" experience. By extending CRM applications with multi-channel capabilities, our business customers will experience higher productivity while enhancing the customer experience. They will also experience a reduction in cost and complexity of integrating disparate CRM, analytics, and communications technologies.
Whether deployed as a hosted or on-premise contact center solution, Telephony@Work and Oracle plan to deliver more cost-effective and flexible contact center solutions regardless of company size, locations or resources. We have experience in delivering an integrated solution as Oracle utilizes Telephony@Work's technology for Siebel Contact On Demand, our hosted contact center solution.