Effective April 24, 2006 the initial point of contact for Thor Technologies (Thor) product support will be through the standard Oracle Support Services (OSS) processes and systems and no longer through the Thor support hotline, email, or online support system. Please discontinue using the Thor hotline, online support system, and email for customer support as of that date.
Logon to Oracle MetaLink to open new technical issues or track existing issues.
Starting on November 30, 2005, you will no longer go through Thor to renew support contracts. This process will be transitioned to Oracle Support Sales, with processing resuming in early April 2006. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract as of November 14, 2005, or you have received a Thor support invoice as of November 30, 2005. Oracle will work with you to migrate your support contract to a standard Oracle support offering and Oracle support contract in early April or upon expiration of your current support contract. Please note that Oracle will not be renewing contracts for the Thor Technologies support services.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Thor Technologies Xellerate customer investments with Lifetime Support Furthering our commitment to Thor Technologies Xellerate customers, Oracle is proud to announce defined support timeframes for Thor Technologies Xellerate products and releases and the application of the Lifetime Support Policy to a number of Thor Technologies Xellerate products and releases. Refer to the Lifetime Support brochure for specific release information.