Effective November 30, 2005, the initial point of contact for TimesTen support is the Oracle Support Services (OSS) systems and no longer through the TimesTen customer support site or email. Please discontinue using the firstname.lastname@example.org email address and the TimesTen customer support phone numbers — 1.888.780.7836 (US and Canada) and +44 (0) 20 8956 2547 (Europe, Middle East, Africa).
Click here to access support through Oracle MetaLink and click here to locate the Oracle Support contact phone numbers in each country.
Starting on July 1, 2005, you will no longer go through TimesTen to renew support contracts. However, you will continue to be supported through Oracle Support as long as you have an active support contract as of June 30, or you have received a TimesTen support invoice as of June 30. Oracle will not increase your support fees for the next support period; they will be the same as the last period (assuming the same licensing).
As the transitioning of the process is complete, an Oracle Support Sales representative will contact you about your renewal. Please click here to locate the Oracle Support Sales contact phone numbers in each country.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects TimesTen customer investments with Lifetime Support Furthering our commitment to TimesTen customers, Oracle is proud to announce defined support timeframes for TimesTen products and releases and the application of the Lifetime Support Policy to a number of TimesTen products and releases. Refer to the Lifetime Support brochure for specific release information.