Support for TripleHop Product Effective August 14, 2006, the initial point of contact for TripleHop product support is through the standard Oracle Support processes and systems and no longer via email. Please discontinue using email to report new technical issues for the MatchPoint product effective immediately. SUPPORT REQUESTS Logon to Oracle MetaLink to open new technical issues or track existing issues. To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Contact Information for your country.