Effective July 1, 2009 support for Virtual Iron products is through the Oracle Global Customer Support (GCS) systems and no longer through the Virtual Iron support systems and infrastructure.
Logon to My Oracle Support to open new technical issues or track existing issues. For the Virtual Iron products, please select the Oracle VM product from the product list of values when opening a new service request.
Beginning July 1, 2009, you will no longer go through Virtual Iron to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early October 2009. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Virtual Iron support invoice prior to July 1, 2009.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in October, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to Oracle Premier Support and the Oracle License and Services Agreement. Please note that Oracle will not be renewing contracts for the Virtual Iron support services and instead your support will be migrated to Oracle Premier Support. The Oracle License and Services Agreement will then govern the support services for the next term.