Acquisitions

Support for Xsigo Products

The same support team who supported Xsigo's products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and website links remain the same.

As we progress through the integration of Xsigo Support within Oracle Customer Support we will provide advance notice to you about any changes.

SUPPORT REQUESTS

Support Portal	https://xsigo.my.salesforce.com/secur/login_portal.jsp?orgId=00D3000000062i1 Request a support portal login: http://pages.xsigo.com/support_login_request.html
Knowledgebase	http://xsigo.force.com/
Download Center	http://www.xsigo.com/supportdlc/
Email	support@xsigo.com For critical issues requiring urgent attention: supportP1@xsigo.com
Telephone	US: 1.866.974.4647 Italy: 0080000330099 Netherlands: 0080000330099 South Africa: 0080000330099 Sweden: 0080000330099 Switzerland: 008669744647 United Kingdom: 0080000330099 From all other locations: 1.408.736.3013

NEW PROCESS FOR SUPPORT RENEWALS

Beginning 1-Nov-2012, you will no longer go through Xsigo to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in late December 2012. However, you will continue to be supported—even if your support contract expires during this transitional period—as long as you have an active support contract or you received a Xsigo support invoice as of 1-Nov-2012.

If your support term has already expired as of 1-Nov-2012 and you have not completed your renewal, an Oracle Support Sales Representative will contact you beginning in late December 2012; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

Oracle will work with you to migrate your support program to Oracle Premier Support and the Oracle Technical Support policies to govern the next support term. Please note that Oracle will not renew the Xsigo support programs and instead your support will be migrated to Oracle Premier Support. For more information about the Oracle Support offerings, please go to http://www.oracle.com/us/support/index.html.