Services

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• Forrester, The Forrester Wave(tm): Oracle Services Providers, Q2 2011 (PDF)
  Distribution rights expire December 2012 (Publication: May 2011)
  "Forrester conducted services evaluations in November 2011 and interviewed 14 vendor companies. Oracle is a Leader with Oracle Consulting Services. "Oracle Consulting yields a unique, close-to-the-technology value proposition."

• Nucleus Research, Guide Book - Oracle Cloud Services (PDF)
  Distribution rights expire February 2013 (Publication: December 2011)
  "As part of its Cloud Services offering, Oracle managed cloud services enable Oracle E-Business Suite, PeopleSoft, Hyperion, and JD Edwards customers to choose how they take advantage of the economies of scale, reduced risk, and flexibility of cloud delivery. Nucleus found managed cloud services can have a significant impact on customers' upgrade strategies. Managed cloud services enabled them to reduce costs, increase returns from their Oracle investment by optimizing application performance, accelerate upgrades, and gain flexibility to support changing business needs over time."
• Saugatuck Technology, Advancing Business Innovations Through the Cloud (PDF)
  Distribution rights expire February 2013 (Publication: June 2011)
  "Winners in the new competitive landscape will be those businesses that adopt Cloud solutions to fundamentally change their business models, not simply to improve the efficiency of IT. Although there are significant benefits to be had in that more limited context, "better, faster, cheaper" is only table stakes."
• Nucleus Research, ROI Case Study: Oracle E-Business Suite - OpenTV (PDF)
  Distribution rights do not expire (Publication: November 2009)
  "OpenTV deployed Oracle E-Business Suite to meet its evolving and complex business requirements while streamlining data entry and auditing, reducing costs while increasing visibility into the business."

• IDC, Oracle: Support Services Assessment (PDF)
  Distribution rights expire March 2013 (Publication: September 2012)
  "IDC believes that Oracle Corp. has a very robust product support offering, delivering everything from proactive support and self-service portals to chat and support communities to onsite engineering."
• IDC, The Business Value of Proactive Support Services (PDF)
  Distribution rights expire June 2013 (Publication: April 2012)
  "By utilizing the full portfolio of features in My Oracle Support, Oracle customers can take advantage of extensive proactive support, get assistance with the patch and upgrade management process, and potentially speed up problem resolution when issues occur."
• Forrester, The Total Economic Impact of Oracle Premier Support for Systems (PDF)
  Distribution rights do not expire (Publication: February 2012)
  "Due to the use of Oracle Premier Support for Systems, the interviewed companies reduced the amount of downtime experienced in their environments and the associated cost of that downtime."
• Gartner, Gartner's Fantasy Football Product Support XI, Summer 2011
  Distribution rights expire November 2012 (Publication: September 2011)