Services

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• IDC, IDC MarketScape: Worldwide IT Education and Training 2013 Vendor Analysis (PDF)
  Distribution rights expire March 2014 (Publication: January 2013)
  "Oracle is an IDC MarketScape Leader for IT education. With an ever-expanding portfolio of tools and applications, Oracle University is strongly oriented toward the individual learner. Certifications, courses, and paths are established to describe the requirements for individual roles within an Oracle environment. Oracle's learning paths are available at up to three levels of proficiency to ensure the appropriate level of depth and complexity for each individual's role."

• Nucleus Research, ROI Case Study: Oracle E-Business Suite - OpenTV (PDF)
  Distribution rights do not expire (Publication: November 2009)
  "OpenTV deployed Oracle E-Business Suite to meet its evolving and complex business requirements while streamlining data entry and auditing, reducing costs while increasing visibility into the business."

• IDC, Oracle OpenWorld 2012: Support Services Update (PDF)
  Distribution rights expire July 2013 (Publication: December 2012)
  "Given the significant resources Oracle has invested in support services in recent years, and the introduction of Oracle Platinum Services in 2012, IDC expects that the Oracle support offerings will continue to expand in technology and capabilities for the foreseeable future."
• IDC, The Business Value of Proactive Support Services (PDF)
  Distribution rights expire June 2013 (Publication: April 2012)
  "By utilizing the full portfolio of features in My Oracle Support, Oracle customers can take advantage of extensive proactive support, get assistance with the patch and upgrade management process, and potentially speed up problem resolution when issues occur."
• Forrester, The Total Economic Impact of Oracle Premier Support for Systems (PDF)
  Distribution rights do not expire (Publication: February 2012)
  "Due to the use of Oracle Premier Support for Systems, the interviewed companies reduced the amount of downtime experienced in their environments and the associated cost of that downtime."