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How do I create a new account?
Go to Oracle.com and click on the Sign In/Register for Account link, fill out the mandatory fields, then click the 'Create' button. Once the account is created, a verification e-mail will be sent to the registered e-mail address.
How do I update my Oracle Account?
Navigate to 'myprofile.oracle.com', log in with your existing credentials, update the required fields, then click the 'Confirm' button.
I can't create a new account—I receive an error message each time I try.
Submit a help request so that we can assist you in trying to recover your old account or help you set up a new account.
I'm trying to create a new account, but I get an error message that my username/e-mail address is already in use.
You received this message because your e-mail address is already registered with Oracle. If you forgot your password, you can recover it using the 'Lost Password' link.
How do I verify my Oracle Account?
You can verify your account by logging in to 'myprofile.oracle.com' and clicking on the 'Verify Account' Or 'Re-Verify Account' link, which triggers an e-mail to your registered e-mail address. Go to the e-mail in your inbox and verify your account as instructed.
How can I tell if I'm logged in?
If you are logged in, you will see "Welcome" and your name on the upper right-hand side of the page. If you are not logged in, you will see the "Sign In / Register for a free Oracle Web account" link.
Why do I have to log in to use multiple Oracle sessions?
For security reasons we require login for every session.
What if I can't remember my username?
Use the 'Lost Username' link to get your username. You will receive an e-mail with your username.
What if I’m getting an ‘Invalid Username’ error message?
Check that the username and password you are attempting to log in with are correct. To make sure you are using the correct username and password, use the 'Lost Username' link and the 'Lost Password' link.
What if I have a username that’s not my e-mail address?
Oracle has standardized on the use of e-mail address as username. If you have an older account where your username is not the same as your e-mail address, you will need to log in, and then click on the "Change Username" link in the upper right-hand side of the Oracle Account page.
For example, if your current username is 'John,' then log in with that same username.
If you have forgotten your password, use the same user name 'John' to receive the reset password e-mail. The reset password e-mail will be delivered to the e-mail address currently associated with that account.
How do I reset my password?
Use the 'Lost Password' link to reset your account password. You will then receive an e-mail with instructions. Please click on the URL in the e-mail and enter a new password on the screen.
What if I don't receive e-mails after using 'Lost Password' and 'Lost Username' Links?
Wait at least 10 minutes to see if the e-mails arrive, or check the spam folder in your e-mail. If you still haven't received the e-mails you can trigger them again, or create a new account using the same e-mail address.
The 'Lost Password' link indicates a password has been e-mailed, but I never received it.
There could be several reasons why you might not have received the password reset e-mail.
1) Old E-mail address–Is the account you are trying to log in with still tied to a valid e-mail address? If you are attempting to log in with a username that’s not in e-mail format (ex: jsmith), the e-mail address we have on file for that account may be out of date. You will need to submit a help request to resolve this issue.
2) E-mail spam filtering - If we have your current e-mail address, and you are still not receiving the password reset e-mail, check to make sure that you are not filtering out Oracle e-mails through your e-mail's spam filter. You will want to add Oracle to your address book so that the e-mail client doesn’t filter out account information you need or have subscribed to.
3) Company domain e-mail filtering–There have been occasions where corporate e-mail servers have filtered out e-mails coming from the Oracle domain. Submit a help request and we can send you a test e-mail to see if this is the case. If so, you’ll need to contact your corporate e-mail group to let them know of the issue.
If your issue doesn't fall under any of these scenarios, please submit a help request and we will investigate the issue and ensure that you get your password reset.
How do I change my password?
Navigate to 'myprofile.oracle.com' and log in with your existing credentials, click on the 'Change Password' link at the top right-hand side of the page, and follow the screen instructions.
How can I change the e-mail address associated with my Oracle Account?
You can update the e-mail address on your account by logging in to the account and clicking on the link in the top right corner 'Change E-mail'.
Important things to note before changing the e-mail address associated with your Oracle Account:
- The new e-mail address will become the username for your account.
- The new e-mail address/username shouldn't already be registered to another Oracle Account.
- If the account you have been using is shared by multiple people, you will each want to create your own individual account. If the users do not create individual accounts, anyone who logs in with that account has the ability to change the e-mail address and password, thereby locking all other users out. We strongly discourage using shared accounts. When logging in to use a service, post to forums, or conduct other business, it's best to use your own individual account.
If you have multiple Oracle Accounts under different e-mail addresses, we can assist you in trying to consolidate your history under a single account. We'll do our best to combine your accounts whenever we can. This process is quite involved, so if you decide you'd like us to merge your accounts we ask for your patience as we sort through the validation of the account information and enable updates to the various systems involved. You can click here too request an account merge.
Please Note: The Help Request email address is meant for Oracle customer service purposes. Oracle employees should use the internal resources available to help resolve any problems
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