About Your Oracle.com Account

WHAT IS AN ORACLE.COM ACCOUNT MANAGING EMAIL PREFERENCES & NEWSLETTER SUBSCRIPTIONS
ORACLE'S PRIVACY POLICY GETTING HELP ON LOGIN ISSUES & TROUBLESHOOTING

What is an Oracle.com Account?

An Oracle.com account is Oracle's Corporate Sign-On account, and provides you with access to content, services and applications across Oracle's various online resources.

Why do I need an Oracle.com account?
While much of the content and services across Oracle.com does not require a login, we do have several communities, events and services that require you provide some basic information to participate, download and access content.

Why should I provide my information?
Your Oracle.com account provides you with the ability to access to many of Oracle's collateral, content and services. It also provides you with a method for telling us what topics, products and communities you're interested in, and a way to manage your e-mail contact preferences.

What does an Oracle MyProfile account give me access to?
At a minimum your account grants you access to register for our Online and In-Person Events, Product Information and Online Communities.  It’s an easy way for you to specify topic or product interest via our Subscription Center.  Additionally, depending on your interest or whether or not you have contracted services, your account may also give you access to the following Oracle Services.

Communities and Services

Site/Service

Description

Additional Registration Steps

Oracle Technology Network (OTN)

OTN is Oracle’s premier development community.  Find detailed production information and download software.

No additional registration needed, your MyProfile account provides you with immediate access.

OTN Forums

OTN Discussion forums for the development community, where you can interact with your peers on technical product information.

You will need to register for a forums account and create a forums ‘handle’ which is used in lieu of your e-mail address when posting/answering questions in the forums.

Oracle Mix

Oracle Mix is an online social community focused on providing business and technical users with a way to interact with each other.

You will need to complete a short Mix registration form and can upload a picture and specify your product interest/specialization.

My Oracle Support (MOS)

My Oracle Support is a paid support service portal.  Users have the ability to file service requests and interact with the support teams for contracted services.

You will be required to complete a registration form that includes your Customer Support Identifier. 

Oracle PartnerNetwork (OPN)

Oracle Partners can access specialized content, order software and view their partner dashboard.

Partners can register for OPN access online by submitting a partner registration.

Oracle Learning Network (OLN)

OLN users can access online course content and track courses taken.

NEED DETAIL HERE

iRecruitment

iRecruitment provides a searchable database of all currently open Oracle positions. Users are able to post their resumes and apply for job postings online.

You will need to complete additional information for an iRecruitment account.  You can then upload your resume and apply online.

Oracle Store

At the online Oracle Store browse and purchase a broad range of Oracle products, including software licenses, media packs, support services, hardware system components and spare parts.

Once you have created your Oracle.com account, you will need to complete an additional short form to set up a Store account. You can then purchase items, save a cart for later or email your cart to a sales representative, partner or colleague.

Oracle Software Delivery Cloud (OSDC)

The Oracle Software Delivery Cloud enables customers to download software for all licensed Oracle products.

You will need to verify your account prior to accessing the download site.

Account Verification

When creating a new MyProfile account, an e-mail verification will be sent to the e-mail address you registered with.  You will be asked to click on the link included in the e-mail to confirm that you are the owner of the account.  Once you’ve done so, a “verified” status will appear on your account profile page.  Please note that you have five (5) days from the time of account creation to verify your e-mail account.  Otherwise you will need to login to the account and click the “verify account” link in order to generate another verification e-mail.  This verification status may be used by Oracle web sites and services such as My Oracle Support, OPN, OLN and various others before you are able to continue with registration for access to those sites or services.

 

MANAGE EMAIL PREFERENCES & NEWSLETTER SUBSCRIPTIONS

Because we take your e-mail privacy seriously we request that you specify your preference to receive or not receive e-mail communications from us related to our products and services and based on your identified interests.

Control whether or not you wish to receive e-mail from Oracle by selecting to opt-in or opt-out of Oracle Communications directly on your MyProfile page. Just scroll down to the bottom of the Subscriptions section, check the "Opt-out of Oracle Communications" box and click the "confirm" button at the bottom of the page.

Newsletter subscriptions

We have a wide range of products and interest areas you can subscribe to receive information on. Through your MyProfile page you can select the topics, products and business focus areas you want to learn more about.

For more information on Oracle Newsletters, see the Oracle Newsletters home page.

Have a questions about newsletter editorial content, schedules, advertising opportunities, missed issues, and other concerns? Please e-mail the editors at Oracle Information InDepth Newsletters or Oracle's Plugged In Newsletter. Editors will make every attempt to respond to relevant concerns in a timely fashion.

I have an MyProfile account how do I unsubscribe from receiving Oracle Newsletters?
If you wish to unsubscribe from one or more Oracle newsletters you opted-in to previously, just login to your account and de-select the newsletter subscriptions that are checked off. You will be removed immediately from the distribution list for that newsletter.

What if I'm not subscribed to any Oracle Newsletters but wish to stop receiving e-mails from Oracle?
You can opt-out of receiving any further Marketing communications from Oracle by either:

  1. Logging in to your MyProfile page and clicking on the "Do Not E-mail" link in the footer of the page.
  2. Going directly to our Do Not E-mail page and entering your e-mail address and following the instructions on screen.

    Please keep in mind that by adding yourself to our Do Not E-mail list, you will be missing out any any newsletter, product announcements, special offers and event notifications you may have requested in the past. You will continue to receive e-mails on event registration confirmation, account management, membership, purchase and support and security notifications.

    Note: It may take up to 48 hours for your request to be reflected on your MyProfile page. When the unsubscribe action is successful, you should see the following message on your MyProfile account page:

    "You are currently on our Do Not E-mail list. If you'd like to receive e-mail communication from Oracle, please opt-in to any of our subscriptions".

  3. Going directly to our Do Not E-mail page and entering your e-mail address and following the instructions on screen.

I am on the Do Not E-mail list, how can I subscribe to new newsletters?
Just login to your MyProfile account, click on subscription center then check the desired Oracle communications that you want to receive.

Your subscription request will be updated and it may take 48 hrs for the DNE notification to be removed from your MyProfile page.

If DNE advice is still appearing on the profile page, please send a request to marketing-privacy_ww@oracle.com to stating the issue.

 

What do I do if I'm on the Do Not E-mail list but still receiving e-mails from Oracle?
Please contact us so we can resolve your request: https://oracle.ethicspointvp.com/custom/oracle/dp/form_data.asp

ORACLE'S PRIVACY POLICY

Oracle Corporation and our subsidiaries and affiliates respect your preferences concerning the treatment of personal information that we may collect from your use of the Oracle.com Web sites and your interactions with Oracle off-line. Learn more about Oracle's Privacy Policy.

GETTING HELP ON LOGIN ISSUES

For login issues related to specific applications, select the application or service you are trying to access to submit a help request.


Still having problems logging in? Submit a help request.

For US based inquiries, please call Oracle Global Customer Support at 800-223-1711. For all other countries, please use this link to locate your Oracle Global Customer Support contact number

For Metalink users migrating to MyOracleSupport from Classic Metalink:

  1. If you already have an Oracle.com login that matches the email address used for your Metalink account you should be able to login directly and access your Metalink information.

    For login issues related to MyOracleSuport and Metalink please contact Oracle Global Customer Support at 800-223-1711. For all other countries, please use this link to locate your Oracle Global Customer Support contact number.
  2. For users who have not completed the pre-registration steps for the Classic Metalink migration to MyOracleSupport:
    Please be sure to read through and complete the registration process to login with your existing Oracle.com account, or create a new account if necessary.

Please note that if you create a new Oracle.com account that email address MUST match the email address used for your Metalink account.


Quick troubleshooting tips:

  • Invalid Password: If you are receiving an "invalid password" please be sure that the username you are attempting to login with is the correct one. Many users still have usernames which are not in email format - so it's possible that your username may not be your email address. Check to see if you are using the right username. http://myprofile.oracle.com
  • Username already exists: Many users are receiving this error because they may have used their e-mail address to create an account on Oracle.com previously that is no longer active. We are working to update deactivated accounts associated with Metalink users so that you can successfully login. If this is the issue you are encountering, please log the issue with the MyOracleSupport team so that we can track your issue and inform you once the account has been reactivated. Submit your issue through Oracle Global Customer Support at 800-223-1711. For all other countries, please use this link to locate your Oracle Global Customer Support contact number.

 

Still having problems logging in? submit a help request.

For US based inquiries, please call Oracle Global Customer Support at 800-223-1711. For all other countries, please use this link to locate your Oracle Global Customer Support contact number

APPLICATIONS THAT HAVE RECENTLY BEEN MIGRATED TO USE ORACLE.COM LOGIN

FOR USERS ON THE FOLLOWING SYSTEMS WHERE WE'VE CONSOLIDATED ACCOUNT LOGINS:
If you have an account on one of the following systems, and are experiencing login issues please see the information below on steps you will need to take to login to your account.

IF YOU DID NOT HAVE AN ORACLE.COM ACCOUNT PRIOR TO JULY 12, 2009.
The first time you login to access one of these accounts, you will need to do the following:

  1. Click on the link to the application above that you are attempting to access and enter your username
  2. Enter the password for that application in lowercase. Need help remembering what the password to your account is? Reset Password
    Example: If your login is: QweRty123 then enter: qwerty123. As a result of the account migration, passwords were reset to all be lowercase, you can change the password once you've successfully logged in by going to your MyProfile page.
  3. That's it – you're done! You can now use your Oracle.com account to access your accounts on these systems, as well access content, online events, communities and services across Oracle.com.

 

IF YOU ALREADY HAD AN ORACLE.COM ACCOUNT PRIOR TO JULY 12, 2009 THAT USED THE SAME E-MAIL ADDRESS
In order to link your Application access to your Oracle.com account, please take the following steps:

  1. Go to the application you are attempting to login to by clicking the link for the application above..
  2. Enter your Oracle.com username and password. Need help remembering what the password to your Oracle.com account is?Click here
  3. As an additional security measure, you may be asked to provide the password for the application account you are trying to access, for example, the password for your Oracle Store or iSupplier account. If you cannot remember the password for that account, there will be a link to reset the password for that account. The temporary password will be sent to the e-mail address on file for that account and you can then proceed with your login.
  4. The application access will then be linked to your Oracle.com account. You can now use your Oracle.com account to access these applications as well access any other sites and services that you were already using your Oracle.com account.

Still having problems logging in? submit a help request.

For US based inquiries, please call Oracle Global Customer Support at 800-223-1711. For all other countries, please use this link to locate your Oracle Global Customer Support contact number

ORACLE.COM LOGIN FAQ's

What if I have a username that’s not my e-mail address?
We’ve standardized on the use of e-mail address as username.  If you have an older account where your username is not the same as your e-mail address, you will need to login, then click on the “Change Username” link in the upper right hand side of the MyProfile page.

What if I’m getting an ‘Invalid Username’ error message?
Please submit a help request so that we can assist you in accessing your account.

How do I reset my password?

Use the Password Reset Tool. Note there is also a link to the Password Reset on the sign-in page.

What if I can't remember my username?
Use our Username Lookup Tool to find your username. You will be asked to provide the email address you used to create the account. We will send your username to the address we have on file for the account.

I can't remember my username or password.
It happens! In order to retrieve both, you will need to take two steps:

1. First, request your username. An e-mail with the username will be sent to the e-mail address that we have on file.  If you can no longer access that e-mail address we suggest you create a new account.

2. Once you have the username for the account, request a password reset.  An e-mail with a temporary password will be sent to the e-mail address associated with the account.

3.  Login with the username and temporary password provided and make sure to reset the password to one of your own choosing.  If your username is not in e-mail format, please make sure you update your username to match your e-mail address by clicking on the ”Change Username” link in the top right corner of the MyProfile page.  If you have a non-email format username and are having trouble logging in, please submit a help request.

The Password Finder can't find my account.
If the account cannot be found, please attempt to create a new account (using the same e-mail address). 

I can't create a new account, I receive an error message each time I try.

Please submit a help request so that we can assist you in trying to recover or setup your new account.

How do I change the e-mail address on my MyProfile?
You can update the e-mail address on your account by logging in to the account and clicking on the link in the top right corner ‘Change E-mail’.

Important things to note before making a change to your e-mail address
Before you change your e-mail address, here's a few important things you will need to know:

  1. The new e-mail address will become the username for your account.
  2. If the account you have been using is tied to an e-mail distribution list used by multiple people you will want to create your own individual accounts.  Keep in mind that anyone who logs in with that account has the ability to change the e-mail address and password and therefore lock all other user’s out.  We strongly discourage using shared accounts.  When logging in to use a service, post to forums or conduct other business it’s best to create your own individual account.
  3. If you have multiple Oracle.com accounts under different e-mail addresses we can assist you in trying to consolidate your history under one account.  We'll do our best to combine your accounts whenever we can. This process is quite involved, so if you decide you'd like for us to merge your accounts we ask for your patience as we sort through your validation of the account information and enabling updates in the various systems involved. You can click here to request an account merge.

How do I create a new account?
First, make sure you signed out by clicking on the "Sign Out" link in the upper right hand corner of your profile. Go to the Sign-In/Create Account page, and enter the new e-mail address and password you wish to use. You'll be asked to create a new profile and specify your e-mail preferences.

I am trying to create a new account, but I get an error message that my username/e-mail address is already in use.
Use the Password Finder to generate a temporary password that will be e-mailed to you and you will then be able to login and reset the password. If you still want to create a new account, you'll need to use another username/e-mail address.

What if I get an error message that my e-mail address is in use, but the password finder says that the account doesn't exist?
Please submit a help request so that we can assist you.

What if I have an OTN Forums, OLN, Support or other account that's related to my older e-mail?
If you have services associated with your previous account that you are trying to maintain, please submit a help request and we will do our best to try to maintain your account history and services related to that account, but cannot guarantee that we'll be able to do so.

I received a new password, but it doesn't work.
If your Myprofile login has recently stopped working for you AND you have received a password from the Password Finder that does not work, please submit a help request.

The Password Finder indicates a password has been sent but I never received it.
There could be several reasons why you might not receive the temporary password e-mail.
Here are some typical reasons:

1) Old E-mail address – Is the account you are trying to log-in with still tied to a valid e-mail account? If you are attempting to login with a username that’s not in e-mail format (ex: jsmith) the e-mail address we have on file for that account may be an older one.  You will need to submit a help request to resolve this issue.

2) E-mail Spam Filtering - If we have your current e-mail address, and you are still not receiving your password, please check to make sure that you are not filtering out Oracle e-mails through your e-mail's spam filter.  You will want to add Oracle to your address book so that your e-mail client doesn’t filter out account information you may need.

3) Company domain e-mail filtering – There have been occasions where corporate e-mail servers may have filtered out e-mails coming from the Oracle domain. Submit a help request and we can send you a test e-mail to see if this is the case.  If so, you’ll need to contact your corporate e-mail group to let them know of the issue. 

If your issue doesn't fall under either of these scenarios, then please submit a help request and we will investigate the issue and ensure that you get your password reset.

How can I tell if I'm logged in?
If you are logged in, you will see "Welcome" with your name in the upper right side of the page. If you are not logged in, you will see the "Sign In / Register for a free Oracle Web account" link.

Why don't I stay logged in across sessions?
Sorry, for security reasons we require you to log in for every session.

Please Note: This email address is meant for customer service purposes. Oracle Corporation employees are requested to use the internal resources available to them to resolve any problems.