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What if I have a username that’s not my e-mail address?
We’ve standardized on the use of e-mail address as username. If you have an older account where your username is not the same as your e-mail address, you will need to login, then click on the “Change Username” link in the upper right hand side of the MyProfile page.
What if I’m getting an ‘Invalid Username’ error message?
Please submit a help request so that we can assist you in accessing your account.
How do I reset my password?
Use the Password Reset Tool. Note there is also a link to the Password Reset on the sign-in page.
What if I can't remember my username?
Use our Username Lookup Tool to find your username. You will be asked to provide the email address you used to create the account. We will send your username to the address we have on file for the account.
I can't remember my username or password.
It happens! In order to retrieve both, you will need to take two steps:
1. First, request your username. An e-mail with the username will be sent to the e-mail address that we have on file. If you can no longer access that e-mail address we suggest you create a new account.
2. Once you have the username for the account, request a password reset. An e-mail with a temporary password will be sent to the e-mail address associated with the account.
3. Login with the username and temporary password provided and make sure to reset the password to one of your own choosing. If your username is not in e-mail format, please make sure you update your username to match your e-mail address by clicking on the ”Change Username” link in the top right corner of the MyProfile page. If you have a non-email format username and are having trouble logging in, please submit a help request.
The Password Finder can't find my account.
If the account cannot be found, please attempt to create a new account (using the same e-mail address).
I can't create a new account, I receive an error message each time I try.
Please submit a help request so that we can assist you in trying to recover or setup your new account.
How do I change the e-mail address on my MyProfile?
You can update the e-mail address on your account by logging in to the account and clicking on the link in the top right corner ‘Change E-mail’.
Important things to note before making a change to your e-mail address
Before you change your e-mail address, here's a few important things you will need to know:
- The new e-mail address will become the username for your account.
- If the account you have been using is tied to an e-mail distribution list used by multiple people you will want to create your own individual accounts. Keep in mind that anyone who logs in with that account has the ability to change the e-mail address and password and therefore lock all other user’s out. We strongly discourage using shared accounts. When logging in to use a service, post to forums or conduct other business it’s best to create your own individual account.
- If you have multiple Oracle.com accounts under different e-mail addresses we can assist you in trying to consolidate your history under one account. We'll do our best to combine your accounts whenever we can. This process is quite involved, so if you decide you'd like for us to merge your accounts we ask for your patience as we sort through your validation of the account information and enabling updates in the various systems involved. You can click here to request an account merge.
How do I create a new account?
First, make sure you signed out by clicking on the "Sign Out" link in the upper right hand corner of your profile. Go to the Sign-In/Create Account page, and enter the new e-mail address and password you wish to use. You'll be asked to create a new profile and specify your e-mail preferences.
I am trying to create a new account, but I get an error message that my username/e-mail address is already in use.
Use the Password Finder to generate a temporary password that will be e-mailed to you and you will then be able to login and reset the password. If you still want to create a new account, you'll need to use another username/e-mail address.
What if I get an error message that my e-mail address is in use, but the password finder says that the account doesn't exist?
Please submit a help request so that we can assist you.
What if I have an OTN Forums, OLN, Support or other account that's related to my older e-mail?
If you have services associated with your previous account that you are trying to maintain, please submit a help request and we will do our best to try to maintain your account history and services related to that account, but cannot guarantee that we'll be able to do so.
I received a new password, but it doesn't work.
If your Myprofile login has recently stopped working for you AND you have received a password from the Password Finder that does not work, please submit a help request.
The Password Finder indicates a password has been sent but I never received it.
There could be several reasons why you might not receive the temporary password e-mail.
Here are some typical reasons:
1) Old E-mail address – Is the account you are trying to log-in with still tied to a valid e-mail account? If you are attempting to login with a username that’s not in e-mail format (ex: jsmith) the e-mail address we have on file for that account may be an older one. You will need to submit a help request to resolve this issue.
2) E-mail Spam Filtering - If we have your current e-mail address, and you are still not receiving your password, please check to make sure that you are not filtering out Oracle e-mails through your e-mail's spam filter. You will want to add Oracle to your address book so that your e-mail client doesn’t filter out account information you may need.
3) Company domain e-mail filtering – There have been occasions where corporate e-mail servers may have filtered out e-mails coming from the Oracle domain. Submit a help request and we can send you a test e-mail to see if this is the case. If so, you’ll need to contact your corporate e-mail group to let them know of the issue.
If your issue doesn't fall under either of these scenarios, then please submit a help request and we will investigate the issue and ensure that you get your password reset.
How can I tell if I'm logged in?
If you are logged in, you will see "Welcome" with your name in the upper right side of the page. If you are not logged in, you will see the "Sign In / Register for a free Oracle Web account" link.
Why don't I stay logged in across sessions?
Sorry, for security reasons we require you to log in for every session.
Please Note: This email address is meant for customer service purposes. Oracle Corporation employees are requested to use the internal resources available to them to resolve any problems.
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