Advanced Customer Support Services

The Advanced Customer Support Services you have ordered will be specified in your ordering document and related exhibit(s).

• Oracle Standard System Installation—Basic (PDF)
• Oracle Standard System Installation—Site Audit (PDF)
• Oracle Standard System Installation—Without Site Audit (PDF)

• Configuration Services (PDF)
• Start-Up Pack Services (PDF)

• BCS Service Definition (PDF).
• BCS Product Matrix (PDF).

• Oracle Consulting and Advanced Customer Support Services Security Practices (PDF).

• If the effective date of your order was on or after July 24, 2012 please review this Oracle Fixed Scope Services Definitions (PDF).
• If the effective date of your order was on or after October 14, 2011 please review this Oracle Fixed Scope Services Definitions (PDF).

• Oracle Fixed Scope Services Definitions German (PDF)
• Oracle Fixed Scope Services Definitions Italian (PDF)