Oracle Cloud Services

The following items are referenced in your Oracle Cloud Ordering Document or your Oracle cloud services agreement and are available here for easy access. Past and current service descriptions are available.

All Oracle Cloud services ordered prior to December 1, 2012, will be governed by the then-existing agreement referenced in your order. Effective December 1, 2012, all new ordering documents for Oracle Cloud services will reference the Oracle Cloud Services Agreement as the governing master agreement.

ORACLE CLOUD SERVICES AGREEMENT DOCUMENTATION

The following items are referenced in the Cloud Services Agreement and are available here for easy access.

DATA PROCESSING AGREEMENT

The most recent published version of the Data Processing Agreement for Oracle Cloud Services (DPA) applies to all current Cloud Services orders and "add-on orders" that reference the DPA, whether placed before or after November 3, 2015. An "add-on order" is an order that updates the quantity or type of a previously ordered Cloud Service, such as by adding capacity, new user subscriptions, or additional SaaS service applications.

Oracle is making the new DPA apply to both new and existing Cloud Services orders in recognition of the need to replace the DPA's former reliance on the EU-US Safe Harbor Framework, which was invalidated on October 6, 2015 by the Court of Justice of the European Union (EU) in its Schrems judgment. As you will see, Section 7 of the DPA now states that covered transfers are subject to the EU Standard Contractual Clauses / Model Clauses or other appropriate transfer mechanisms that provide an adequate level of protection in compliance with the applicable requirements of Articles 25 and 26 of Directive 95/46/EC. Please refer to the DPA for additional details.

ONLINE CONFERENCE ROOM PILOT AGREEMENTS FOR ORACLE CLOUD SERVICES

Online Conference Room Pilot Agreements

ONLINE ORACLE CLOUD SERVICES AGREEMENTS

Your order for Oracle Cloud Services identifies the Oracle Cloud Services Agreement that governs the order. If your order is placed on or after March 19, 2016 and references the Oracle Cloud Services Agreement available at www.oracle.com/contracts, then the March 19, 2016 version of the Oracle Cloud Services Agreement applies to that order. For any "add-on order" to an original Cloud Services order, the version of the Cloud Services Agreement for Oracle Cloud Services in effect on the date of the original order will apply to the add-on order, even if the add-on order is placed after an updated version of the Cloud Services Agreement is published. An "add-on order" is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications.

Oracle Online Cloud Services Agreement

ONLINE DATA AGREEMENTS

Your order for Oracle Data Cloud Services identifies the Oracle Online Data Agreement which governs the order. If your order is placed on or after August 29, 2016 and references the Oracle Online Data Agreement available at www.oracle.com/us/corporate/contracts/cloud-services/index.html, then the August 29, 2016 version of the Online Data Agreement applies to that order.

Online Data Agreement

ONLINE ORACLE PREVIEW CLOUD SERVICES AGREEMENT

Hosting and Delivery Policies and Pillar Documents

ORACLE PUBLIC CLOUD HOSTING AND DELIVERY POLICIES

The Oracle Cloud Hosting and Delivery Policies describe Oracle Cloud Services. Additional details related to specific Oracle Cloud Services are included in other documentation (Oracle Cloud Service Pillar documents, Service Descriptions, and Program Documentation) as well as in the order for such services.

OTHER ORACLE CLOUD HOSTING AND DELIVERY POLICIES

ORACLE SAAS PUBLIC CLOUD SERVICES PILLAR DOCUMENT

The Oracle SaaS Public Cloud Services Pillar Document supplements the Oracle Cloud Hosting and Delivery Policies for Oracle SaaS Public Cloud Services.

ORACLE PAAS/IAAS PUBLIC CLOUD SERVICES PILLAR DOCUMENT

The Oracle PaaS/IaaS Public Cloud Services Pillar Document supplements the Oracle Cloud Hosting and Delivery Policies for Oracle PaaS and IaaS Public Cloud Services.

ORACLE GLOBAL BUSINESS UNIT CLOUD SERVICES PILLAR DOCUMENT

The Oracle Global Business Unit Cloud Services Pillar Document supplements the Oracle Cloud Hosting and Delivery Policies for Oracle Global Business Unit Cloud Services.

ORACLE DATA CLOUD SERVICES PILLAR DOCUMENT

The Oracle Data Cloud Services Pillar Document supplements the Oracle Cloud Hosting and Delivery Policies for Oracle Data Cloud Services.

Service Descriptions

MAXYMISER SERVICE DESCRIPTIONS

ORACLE UNIVERSITY CLOUD SERVICES

ORACLE CPQ CLOUD SERVICE

ORACLE CLOUD ADVANCED CUSTOMER SUPPORT SERVICE

ORACLE CLOUD IaaS (Private Cloud)

ORACLE COMMUNICATIONS GLOBAL BUSINESS UNIT

ORACLE CONSTRUCTION AND ENGINEERING GLOBAL BUSINESS UNIT

Includes former Primavera Cloud Services

ORACLE CONSULTING MIDSIZE SERVICES

ORACLE CRM ON DEMAND AND ATG OPTIMIZATION CLOUD SERVICES

ORACLE CUSTOMER SERVICE AND SUPPORT CLOUD

Includes Oracle RightNow and Oracle Field Service (formerly TOA)

 

ORACLE DATA CLOUD

ORACLE DIGITAL MEDIA SOLUTIONS

ORACLE ELOQUA AND CONTENT MARKETING CLOUD

ORACLE FINANCIAL SERVICES GLOBAL BUSINESS UNIT

Includes Oracle Insurance Cloud Services

ORACLE FUSION CLOUD

ORACLE HEALTH SCIENCES GLOBAL BUSINESS UNIT

ORACLE HOSPITALITY GLOBAL BUSINESS UNIT

Includes former Micros Hospitality Cloud Services

ORACLE MARKETING CLOUD

Includes services formerly known as BlueKai

ORACLE RESPONSYS CLOUD

ORACLE RETAIL GLOBAL BUSINESS UNIT

Includes former Micros Retail Cloud Services

ORACLE SOCIAL RELATIONSHIP MANAGEMENT

ORACLE TALENT MANAGEMENT CLOUD

ORACLE PLATFORM AS A SERVICE (PAAS) AND INFRASTRUCTURE AS A SERVICE (IAAS) TECH CLOUD

ORACLE UTILITIES GLOBAL BUSINESS UNIT

Includes Dataraker

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