Oracle Cloud Services

The following items are referenced in your Oracle Cloud Ordering Document and are available here for easy access. Past and current service descriptions are available.

All Oracle Cloud services ordered prior to December 1, 2012, will be governed by the then-existing agreement referenced in your order. Effective December 1, 2012, all new ordering documents for Oracle Cloud services will reference the Oracle Cloud Services Agreement as the governing master agreement.

ORACLE CLOUD SERVICES AGREEMENT DOCUMENTATION

The following items are referenced in the Cloud Services Agreement and are available here for easy access.

DATA PROCESSING AGREEMENT

The most recent published version of the Data Processing Agreement for Oracle Cloud Services (DPA) applies to all current Cloud Services orders and "add-on orders" that reference the DPA, whether placed before or after November 3, 2015. An "add-on order" is an order that updates the quantity or type of a previously ordered Cloud Service, such as by adding capacity, new user subscriptions, or additional SaaS service applications.

Oracle is making the new DPA apply to both new and existing Cloud Services orders in recognition of the need to replace the DPA's former reliance on the EU-US Safe Harbor Framework, which was invalidated on October 6, 2015 by the Court of Justice of the European Union (EU) in its Schrems judgment. As you will see, Section 7 of the DPA now states that covered transfers are subject to the EU Standard Contractual Clauses / Model Clauses or other appropriate transfer mechanisms that provide an adequate level of protection in compliance with the applicable requirements of Articles 25 and 26 of Directive 95/46/EC. Please refer to the DPA for additional details.

ONLINE CONFERENCE ROOM PILOT AGREEMENTS FOR ORACLE CLOUD SERVICES

Online Conference Room Pilot Agreements

ONLINE ORACLE CLOUD SERVICES AGREEMENTS

Your order for Oracle Cloud Services identifies the Oracle Cloud Services Agreement that governs the order. If your order is placed on or after March 19, 2016 and references the Oracle Cloud Services Agreement available at www.oracle.com/contracts, then the March 19, 2016 version of the Oracle Cloud Services Agreement applies to that order. For any "add-on order" to an original Cloud Services order, the version of the Cloud Services Agreement for Oracle Cloud Services in effect on the date of the original order will apply to the add-on order, even if the add-on order is placed after an updated version of the Cloud Services Agreement is published. An "add-on order" is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications.

Oracle Online Cloud Services Agreement

ORACLE CLOUD HOSTING AND DELIVERY POLICIES

Service Descriptions

MAXYMISER SERVICE DESCRIPTIONS

ORACLE CPQ CLOUD SERVICE

ORACLE CLOUD IaaS (Private Cloud)

ORACLE COMMUNICATIONS GLOBAL BUSINESS UNIT

ORACLE CONSULTING MIDSIZE SERVICES

ORACLE CRM ON DEMAND AND ATG OPTIMIZATION CLOUD SERVICES

ORACLE CUSTOMER SERVICE AND SUPPORT CLOUD

Includes Oracle RightNow and Oracle Field Service (formerly TOA)

 

ORACLE DATA CLOUD

ORACLE DIGITAL MEDIA SOLUTIONS

ORACLE ELOQUA AND CONTENT MARKETING CLOUD

All Oracle Eloqua Cloud Services ordered prior to June 17, 2013, will be governed by the then-existing agreement referenced in your order. Effective June 17, 2013, all new ordering documents for Oracle Eloqua Cloud Services will reference the Oracle Cloud Services Agreement as the governing master agreement (unless otherwise identified on the ordering document).

ORACLE FINANCIAL SERVICES GLOBAL BUSINESS UNIT

Includes Oracle Insurance Cloud Services

ORACLE FUSION CLOUD

ORACLE HEALTH SCIENCES GLOBAL BUSINESS UNIT

ORACLE HOSPITALITY GLOBAL BUSINESS UNIT

Includes former Micros Hospitality Cloud Services

ORACLE MARKETING CLOUD

Includes services formerly known as BlueKai

ORACLE PRIMAVERA GLOBAL BUSINESS UNIT

ORACLE RESPONSYS CLOUD

ORACLE RETAIL GLOBAL BUSINESS UNIT

Includes former Micros Retail Cloud Services

ORACLE SOCIAL RELATIONSHIP MANAGEMENT

ORACLE TALENT MANAGEMENT CLOUD

ORACLE PLATFORM AS A SERVICE (PAAS) AND INFRASTRUCTURE AS A SERVICE (IAAS) TECH CLOUD

ORACLE UTILITIES GLOBAL BUSINESS UNIT

Includes Dataraker

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