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Adriatic Slovenica is the second largest Slovenian insurance company. It offers a wide range of insurance products, including health, life, motor, third-party liability, fire and natural hazards, general liability, accident, credit, and surety ship insurance. The company, founded in 1990, has operations in Slovenia and Serbia. In the first quarter of 2011, Adriatic Slovenica exceeded 2010 sales, and surpassed the majority of its competitors. The company is committed to continuously improving customer service levels and to rapid and accurate premium processing and claims settlements.
Adriatic Slovenica wanted to improve response times for customers and agents accessing its online insurance platform. Using Oracle Exadata Database Machine, it cut transaction processing time from one minute to six seconds and increased user satisfaction. It has reduced by 50% the number of processors it requires, cutting licensing costs by US$58,000 each year. With Oracle Exadata’s ready-to-run configuration settings and pretested components, the company and Oracle Specialized Partner OSI Open System Integration d.o.o. (OSI d.o.o.) implemented the system in two days— three times faster than a nonengineered system.
Adriatic Slovenica evaluated solutions from Oracle and several other leading technology providers. Oracle Exadata Database Machine offered the best cost-to-performance ratio and demonstrated the highest return on investment over a five-year period.
“Oracle Exadata Database Machine exceeded the power and performance of alternate IT solutions we considered, for the same total hardware and licensing costs. The solution also integrated easily with the existing Oracle IT environment,” said Damijan Pregeljc, director of IT infrastructure, Adriatic Slovenica.
Adriatic Slovenica implemented Oracle Exadata Database Machine in two days and went live over a weekend, which minimized system downtime for customers, agents, and partners. A traditional system implementation of this scale would have taken approximately eight days and incurred the additional cost of a parallel production environment to ensure business continuity during the switchover.
Choosing an engineered system that was preconfigured, pre-optimized, and ready to run significantly reduced system testing time and ensured a smooth go-live for Adriatic Slovenica. Additionally, comprehensive Oracle support for the entire hardware and software stack ensures rapid, one-stop problem resolution on an ongoing basis.
“Oracle Exadata Database Machine was deployed rapidly and with far less risk than a traditional IT environment, and it generated immediate performance improvements for our end users,” Pregeljc said.
Oracle Partner OSI d.o.o. served as project manager for the Oracle Exadata Database Machine implementation, which included migrating three terabytes of data. OSI d.o.o. won two Oracle awards in 2010 for best IT infrastructure implementation. It is a long-standing strategic partner to Adriatic Slovenica, having managed previous Oracle upgrades for the company. OSI d.o.o. also trained the company’s database administrators in routine maintenance and platform support.
“OSI d.o.o. met all our expectations for technical expertise, and demonstrated in-depth knowledge of the Oracle infrastructure, while providing us with a high-level of professionalism, customer service, and value for money. It will continue to support us as we take advantage of new Oracle Exadata Database Machine capabilities to continuously improve the service levels we provide to customers, agents and partners, while driving down operating costs,” Pregeljc said.