Agefiph is a collective body, managed by representatives of employees, employers, and the disabled community. It is a centralized entity that implements policies for the employment of disabled workers in France. Since its formation in 1987, it has worked to foster and maintain the employability of disabled persons in ordinary working environments. It collects businesses’ mandatory contributions for a dedicated fund that provides disabled persons with aid, such as subsidies, advice, and support from a selected service-provider network.
Agefiph regularly adjusts its services to adapt to the changing financial, institutional, and regulatory environments. Having a responsive organization and agile IT solutions are, therefore, crucial.
Agefiph selected Siebel Case Management 10 years ago as the most appropriate solution to manage intervention cases within a public-sector, regulatory framework.
“Three years ago, when overhauling our information systems, we reanalyzed the software on the market. By linking Siebel Case Management and Oracle Policy Automation, Oracle stood out again. Competitors’ offers would, in fact, have required complementary applications to develop models for the legal aspects of our business, such as implementing legislation and case law, whereas Oracle Policy Automation provided standard coverage with questionnaires. The other approaches would have limited our ability to comply with regulatory changes. In contrast, Oracle Policy Automation questionnaires sharpened our responsiveness,” said Yves Nonat, head of information systems, Agefiph.