Agefiph Improves Service Quality to Disabled Persons and Their Employers with a More Responsive System

Agefiph Improves Service Quality to Disabled Persons and Their Employers with a More Responsive System

  • Oracle Customer:  Agefiph
    Location:  Paris, France
    Industry:  Public Sector
    Employees:  370

Agefiph is a collective body, managed by representatives of employees, employers, and the disabled community. It is a centralized entity that implements policies for the employment of disabled workers in France. Since its formation in 1987, it has worked to foster and maintain the employability of disabled persons in ordinary working environments. It collects businesses’ mandatory contributions for a dedicated fund that provides disabled persons with aid, such as subsidies, advice, and support from a selected service-provider network.

Agefiph regularly adjusts its services to adapt to the changing financial, institutional, and regulatory environments. Having a responsive organization and agile IT solutions are, therefore, crucial.




A word from Agefiph

  • “Upgradeable and reliable, Siebel Case Management and Oracle Policy Automation serve our business strategy. They have driven modernization of our services, which helped streamline investigation and decision-making and monitor policy changes for our core business—helping disabled persons find jobs.” – Yves Nonat, Head of Information Systems, Agefiph and Pierre Privat, Head of Mission in the Deputy Directorate-General Office, Agefiph

  • Improve the quality of services delivered to disabled persons, their employers, and potential employers
  • Accelerate processing requests for aid by employers and people with disabilities
  • Ensure fair and rigorous decision-making processes regarding funds and aid provided, such as subsidies to adapt a work station to meet a disabled person’s requirements
  • Improve ability to monitor policy changes related to employment of the disabled and market constraints for such employment
  • Take on new state public services more quickly and easily, such as the function instituted in 2011for recognizing the severity of a disability (RSD)


  • Reduced time to process cases submitted by companies and disabled persons by replacing internal, biweekly decision commissions with a streamlined, paperless, decision-making procedure
  • Eliminated bottlenecks in processing some 50,000 cases yearly, thanks to Oracle Policy Automation, which helps to delegate admissibility and eligibility approvals to 250 managers
  • Achieved greater operational efficiency by implementing the best internal practices observed by Agefiph in the last 10 years, with Oracle solutions
  • Optimized use of the Agefiph fund for the employment of disabled persons, thanks to more rigorous allocation of aid and reliable analytical functions delivered via Siebel Case Management
  • Expanded the organization’s mission to take on RSD functions without adding staff, thanks to automated and paperless management enabled by Oracle Policy Automation
  • Improved productivity through automated printing and electronic signatures for documents involving aid for the employment of a disabled person
  • Gained ability to respond more agilely to policy changes regarding employing people disabilities by using Oracle Policy Automation to rapidly integrate new rules

Why Oracle

Agefiph selected Siebel Case Management 10 years ago as the most appropriate solution to manage intervention cases within a public-sector, regulatory framework.

“Three years ago, when overhauling our information systems, we reanalyzed the software on the market. By linking Siebel Case Management and Oracle Policy Automation, Oracle stood out again. Competitors’ offers would, in fact, have required complementary applications to develop models for the legal aspects of our business, such as implementing legislation and case law, whereas Oracle Policy Automation provided standard coverage with questionnaires. The other approaches would have limited our ability to comply with regulatory changes. In contrast, Oracle Policy Automation questionnaires sharpened our responsiveness,” said Yves Nonat, head of information systems, Agefiph.