American Home Mortgage Servicing Inc. Sets Foundation to Streamline Loan Services
 
 

American Home Mortgage Servicing Inc. Sets Foundation to Streamline Loan Services

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American Home Mortgage Servicing Inc. (AHMSI) provides services to homeowners and loan investors. Whether a borrower holds a traditional, Alt-A, payment option, or subprime loan, the company's highly trained experts are committed to providing high levels of service as they work to address each customer's needs. AHMSI also carefully manages the loan portfolios of investors. With a multibillion portfolio under management, AHMSI is one of the country's largest servicers of Alt-A and subprime loans.

 
 

 
 

Challenges

A word from American Home Mortgage Servicing Inc.

  • “With Oracle WebCenter Suite and Oracle Enterprise Content Management Suite, we can share strategic and sensitive content with a captive audience, in a safe and secure manner." – Vince Holt, Manager, Application Management, American Home Mortgage Servicing, Inc.

  • Improve security by minimizing use of e-mail and FTP sites to share sensitive mortgage loan data
  • Develop a means to securely share documents with third parties, including real estate investors

Solutions

Oracle Product and Services

  • Implemented Oracle WebCenter Suite to deploy a public-facing Web portal, enabling authorized external users to view content stored on the content server and greatly minimizing the use of e-mail and FTP sites to share information
  • Used Oracle Enterprise Content Management to create a secure storage area for daily, weekly, and monthly reports
  • Created group spaces in Oracle WebCenter Suite to enable business users to collaborate more effectively
  • Set the foundation during phase one of the implementation—by automating much of the investor approval process—to reduce the time needed to process loan modifications from approximately 30 days to one week
  • Enabled investors to view supporting materials—including real-time loan information and call center data—to help them make more informed decisions more quickly
  • Moved toward a service-oriented architecture, which will enable AHMSI to create unique offerings for investors
  • Deployed four business applications on Oracle Exadata Database Machine with plans to move approximately 75 applications onto it for improved performance, reliability, and scalability
  • Leveraged Oracle WebLogic Server to provide the high scalability and performance needed to support high demands and projected growth requirements
  • Complied with various government regulations in dealings with real estate investors