An Post is one of Ireland's largest companies, providing a wide range of postal, distribution, and financial services. It employs more than 9,000 people through its national network of retail, processing, and delivery points and provides a range of services through its 1,143 post offices and 138 postal agents.
An Post also delivers agency services for government departments, the National Treasury Management Agency, the An Post National Lottery Company, and many other commercial bodies, including banks.
“We are firmly committed to Oracle and wouldn’t consider any alternatives. Oracle Business Intelligence is a very powerful, world-class solution, and our users absolutely adore it,” said John Cronin, Group CIO, Group Technology Solutions, An Post.
An Post worked with Oracle partner Peak Indicators to implement its Oracle Business Intelligence platform. Peak Indicators successfully delivered the first two project phases—focused on improving service quality and employee productivity—within just six months.
Peak Indicators used its proven Business Intelligence Solution Center (BISC) approach to deliver expert services, including advisory, architectural, and product expertise, as well as implementation, support, and training services. An Post worked with Peak Indicators to implement its own BISC with a team of professionals providing expertise in business intelligence across mail, finance, human resources, and retail functions. The An Post BISC provides an integrated service, building new dashboards and completing 400 data load processes every night from 25 different data sources to produce up-to-date reports before the next business day.
“Peak Indicators provides an excellent service and is a true partner to An Post. We now have an effective and efficient team in place to take the Oracle Business Intelligence solution further, and we will continue to grow the service to deliver on our critical business requirements,” Cronin said.