An Post Saves up to US$3 million and Improves Customer Service Through Business Intelligence
 
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An Post Saves up to US$3 million and Improves Customer Service Through Business Intelligence

  • Oracle Customer:  An Post
    Location:  Dublin, Ireland
    Industry:  Public Sector
    Employees:  9,000

An Post is one of Ireland's largest companies, providing a wide range of postal, distribution, and financial services. It employs more than 9,000 people through its national network of retail, processing, and delivery points and provides a range of services through its 1,143 post offices and 138 postal agents.

An Post also delivers agency services for government departments, the National Treasury Management Agency, the An Post National Lottery Company, and many other commercial bodies, including banks.

 
 

 
 

Challenges

A word from An Post

  • "At An Post, we are committed to broad information management throughout our organization, across people, processes and governance. Information is at the heart of this philosophy and our enterprisewide, fully optimized Oracle Business Intelligence solution delivers on all counts." – John Cronin, Group Chief Information Officer, Group Technology Solutions, An Post

  • Improve management reporting across all departments, including operations, finance, human resources, and retail to improve quality of service
  • Tighten control over labor hours and improve the management of manpower to reduce costs while maintaining high quality service and processing 2.8 million pieces of mail every day
  • Manage large volumes of data collected from geographically dispersed post offices and distribution centers as well as central human resource and finance departments by implementing a single data source that enables reliable, accurate information and reporting

Solutions

  • Saved up to US$3 million over a two-year period after implementing a enterprise-level business intelligence and data warehouse solution
  • Improved quality of service by increasing percentage of mail meeting next day delivery target to more than 90%
  • Improved management of sizeable workforce amounting to 230,000 labor hours per week to ensure postal workers are available to meet service delivery targets at all times, including peak periods, such as Christmas
  • Delivered near real-time key performance indicator packs to management throughout the organization to improve visibility of performance against targets and to highlight any anomalies early
  • Reduced time spent collecting and collating data to produce individual reports across the organization, with key information available at the touch of a button to enable more timely decision-making
  • Improved day-to-day budget management by making financial information readily available to budget holders in an easy-to-access format
  • Replaced manual systems, multiple databases, and spreadsheets held on individual computers to deliver a single version of the truth via an enterprise-level business intelligence and analytics platform
  • Delivered a fully integrated and optimized information management solution using Oracle Business Intelligence, Oracle Essbase, Oracle Data Integrator, Oracle Database, Oracle Real Application Clusters, Oracle Partitioning and Oracle Enterprise Manager

Why Oracle

“We are firmly committed to Oracle and wouldn’t consider any alternatives. Oracle Business Intelligence is a very powerful, world-class solution, and our users absolutely adore it,” said John Cronin, Group CIO, Group Technology Solutions, An Post.

Partner

An Post worked with Oracle partner Peak Indicators to implement its Oracle Business Intelligence platform. Peak Indicators successfully delivered the first two project phases—focused on improving service quality and employee productivity—within just six months.

Peak Indicators used its proven Business Intelligence Solution Center (BISC) approach to deliver expert services, including advisory, architectural, and product expertise, as well as implementation, support, and training services. An Post worked with Peak Indicators to implement its own BISC with a team of professionals providing expertise in business intelligence across mail, finance, human resources, and retail functions. The An Post BISC provides an integrated service, building new dashboards and completing 400 data load processes every night from 25 different data sources to produce up-to-date reports before the next business day.

“Peak Indicators provides an excellent service and is a true partner to An Post. We now have an effective and efficient team in place to take the Oracle Business Intelligence solution further, and we will continue to grow the service to deliver on our critical business requirements,” Cronin said.