ArRiyadh Development Authority (ADA) is responsible for the socioeconomic, cultural, and environmental development of Riyadh, Saudi Arabia’s capital city. It devises plans and procedures to improve the standard of services and facilities provided for Riyadh’s residents.
Situated in the middle of the Arabian Peninsula, Riyadh is the largest city in Saudi Arabia and the urban center of a region with a population of nearly 7 million citizens. The city is divided into 15 municipal districts, all managed by Riyadh Municipality, which is led by the mayor of Riyadh and ADA.
ADA is committed to ensuring that it digitally records, stores, and manages all data and documents relating to urban renewal, construction projects, long-term city development, and other core and associated activities. Today, using Oracle Universal Content Management and Oracle WebCenter Portal, ADA maintains each electronic transaction and paper-based record in a central management solution. This process ensures total transparency and easy collaboration between departments and other development authorities, making ADA more accountable and making operational practices more intuitive and simple. ADA worked with Oracle Partner Advanced Operation Technology on the implementation.
ADA chose Oracle after a thorough supplier selection process, which began by using Gartner reports to identify the top content management suppliers (Oracle, Documentum, FileNet, OpenText, and SharePoint). The authority then went through a four-phase process that included a detailed functional analysis comparison between the various vendors’ products and used a weighted-point system to evaluate the products based on ADA’s current and future needs.
In phase one, ADA requested the technical and financial proposals from all the vendors. In phase two, ADA evaluated each technical proposal to confirm its conformance to ADA requirements stated in the request for proposals (RFP), and based on the evaluation ADA shortlisted for vendors. Then, in phase three, ADA opened the financial proposal from the shortlisted vendors. Finally, in phase four, ADA evaluated the financial proposals to identify the vendor with the best proposition. Ultimately, Oracle Universal Content Management, Oracle WebCenter Portal, and Oracle partner Advanced Operations Technology came out on top.
ADA completed the Oracle deployment in conjunction with Advanced Operations Technology. Continuing its methodical staged approach from the product selection process, ADA also divided the actual project implementation into phases, as it does for all implementations:
Advanced Operations Technology is a trusted regional Oracle Partner and a one-stop-shop IT services company offering IT consulting, IT infrastructure management, IT security solutions, enterprise application solutions, system integration, as well as outsourcing to help regional companies harness IT to drive operational cost efficiency as well as business growth.
Before starting implementation, Advanced Operations Technology performed a comprehensive analysis of ArRiyadh Development Authority’s requirements. During deployment, it customized the Oracle solution to fit these needs precisely.
The Oracle implementation represents a significant culture change for ADA, and it’s important that employees understand the new system. To help facilitate this, and ensure the move to the new system is as painless as possible, Advanced Operations Technology is providing training services for key employees.