Atradius Collections is a global leader in trade-invoice-collection services, and it provides solutions to recover domestic and international trade invoices. Atradius Collections handles more than 100,000 cases a year for more than 14,500 customers, covering over 200 countries.
Atradius Collections assessed several competitors in addition to Oracle. After demonstrations from all suppliers and interviews with existing customers, Oracle achieved the broadest, best business fit and met all the company’s requirements using standard applications. Only Oracle had the functionality to manage the complex and diverse requirements of the company’s diverse customer base with a wide geographic scope. Atradius Collections chose to implement a cloud solution instead of an on-premise system for its lower cost, easier maintenance, simpler upgrades, and ability to scale in the future.
"Oracle’s solution was unique in meeting the full range of our requirements while integrating with third-party systems and ensuring rapid user adoption," said Ralph van Dijk, global commercial director, Atradius Collections. "Oracle’s product roadmap and commitment to releasing new functionality enhancements each year in line with customer feedback means Oracle Sales Cloud will continue to meet our growing requirements."
Oracle Sales Cloud was implemented in only 11 weeks in the Netherlands and Belgium by Oracle Diamond Partner Infosys working with experts from Oracle and IT managers at Atradius Collections. The company anticipates that it will achieve roll-out to other countries within an even faster period.
"Going live in 11 weeks was a tremendous achievement," said Sonja van Haasteren, global customer experience manager, Atradius Collections. "The outstanding support provided by Oracle and Infosys during the implementation and the fact that no customizations were needed made this possible."
Atradius Collections chose Oracle Diamond Partner Infosys for its unrivalled Oracle product knowledge and proven track record of implementing Oracle Cloud solutions. As an existing strategic partner of Atradius Collections, Infosys helped the company define its objectives and map them to Oracle applications to ensure it adopted industry-standard best practices.