Avea Telecommunication Services A.Ş. (Avea İletişim Hizmetleri A.Ş.), the sole operator in the Turkish global system for mobile communications (GSM) working in the 1800 MHz (megahertz) frequency band, provides mobile communication services to 98% of Turkey’s population through its next-generation network. With roaming agreements covering 197 countries, Avea is growing rapidly and currently serves 12.8 million subscribers.
Avea’s previous access management solution was unable to cope with growing requirements for advanced role modeling ( the ability to determine precise roles of employees and external users and how these mapped to the company’s IT resources). The company required streamlined and user-friendly access to new applications and for its help desk, and it needed more detailed and real-time reporting about user roles and entitlements to ensure compliance with regulations.
Avea worked with Oracle Consulting to establish role-based access management through Oracle Identity and Access Management 11g. It also facilitated role mining with Oracle Identity Analytics 11g. The solution manages access to critical business applications and systems for 6,000 business users —such as for billing, the corporate directory, Oracle’s Siebel Customer Relationship Management (Siebel CRM), and customized customer relationship management (CRM) applications. As a result, Avea achieved a dramatic increase in user provisioning performance and call center efficiency by enabling agents to rapidly change their profiles. It also eased compliance with regulations imposed by the Information Technologies and Communications Authority of the Republic of Turkey.
The Oracle solution puts the company in a position to leverage synergies with Turkish Telecom Group, of which Avea is a part. The solution is capable of providing identity federation for the foreseeable future by linking electronic identity and attributes of all staff across Turkish Telecom Group, using data stored in multiple, distinct, identity management systems.
“When we decided to implement role-based access management throughout the organization, Oracle Identity and Access Management seemed the natural choice for us, because we have had excellent experience with other Oracle solutions. Oracle Consulting did a great job in helping us to deploy stage one of our identity management project to existing platforms, as well as new applications, which were previously handled separately. Overall, the deployment represents a major improvement, compared to our previous solution,” said Ulvi Cemal Bucak, security planning and operations manager, Avea İletişim Hizmetleri A.Ş.