Avea Telecommunication Provisions 6,000 Business Users with Optimized, Role-Based Access Management
 
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Avea Telecommunication Provisions 6,000 Business Users with Optimized, Role-Based Access Management

Avea Telecommunication Services A.Ş. (Avea İletişim Hizmetleri A.Ş.), the sole operator in the Turkish global system for mobile communications (GSM) working in the 1800 MHz (megahertz) frequency band, provides mobile communication services to 98% of Turkey’s population through its next-generation network. With roaming agreements covering 197 countries, Avea is growing rapidly and currently serves 12.8 million subscribers.

Avea’s previous access management solution was unable to cope with growing requirements for advanced role modeling ( the ability to determine precise roles of employees and external users and how these mapped to the company’s IT resources). The company required streamlined and user-friendly access to new applications and for its help desk, and it needed more detailed and real-time reporting about user roles and entitlements to ensure compliance with regulations.

Avea worked with Oracle Consulting to establish role-based access management through Oracle Identity and Access Management 11g. It also facilitated role mining with Oracle Identity Analytics 11g. The solution manages access to critical business applications and systems for 6,000 business users —such as for billing, the corporate directory, Oracle’s Siebel Customer Relationship Management (Siebel CRM), and customized customer relationship management (CRM) applications. As a result, Avea achieved a dramatic increase in user provisioning performance and call center efficiency by enabling agents to rapidly change their profiles. It also eased compliance with regulations imposed by the Information Technologies and Communications Authority of the Republic of Turkey.

The Oracle solution puts the company in a position to leverage synergies with Turkish Telecom Group, of which Avea is a part. The solution is capable of providing identity federation for the foreseeable future by linking electronic identity and attributes of all staff across Turkish Telecom Group, using data stored in multiple, distinct, identity management systems.

 
 

 
 

Challenges

A word from Avea İletişim Hizmetleri A.Ş.

  • “With the help of Oracle Consulting, we’ve deployed a fully customized and scalable identity management architecture, based on Oracle Identity and Access Management 11g and Oracle Identity Analytics 11g. It enabled us to efficiently provision users for many mission-critical applications—Oracle and third-party.” – Ulvi Cemal Bucak, Security Planning and Operations Manager, Avea Telecommunication Services A.Ş.

  • Provide streamlined and user-friendly access for 16 enterprise applications for different user groups, including customer care, IT, human resources (HR), billing, sales, research and development, regulatory and legal, and quality and security assurance
  • Mitigate risks and drive performance gains by organizationwide implemention of advanced role modeling to determine users, roles, and access of each position to the company’s numerous IT systems, ensuring that new employees have immediate access and former and departing employees can no longer enter any of the company's systems
  • Fulfill demands from business users—such as the help desk—to provide access management to new applications and provide enhancements to access management reporting to ensure it is detailed enough and delivered in real-time

Solutions

  • Worked with Oracle Consulting to establish role-based access management for 6,000 in-house employees and external business users to 16 IT systems—such as Microsoft Office Communication Server and Siebel CRM—with Oracle Identity and Access Management 11g, increasing user provisioning efficiency and reducing exposure to risk
  • Facilitated role mining with Oracle Identity Analytics 11g, enabling the company to determine with precision the roles of employees and external users and mapping this to the company’s IT resources to mitigate risks and drive performance gains
  • Exported the role analysis to Oracle Identity and Access Management to ensure that the role-based identity approach is applied to all user groups, including customer care, IT, human resources, billing, sales, research and development, regulatory and legal, and quality and security assurance
  • Provided seamless access for 6,000 business users to critical business applications and systems—used for for billing, the corporate directory, Siebel CRM, and customized CRM applications—through connectors specifically developed by Oracle Consulting, according to Oracle’s Identity Connector Framework architecture, which separates dependencies for an application being implemented from other system dependencies
  • Achieved a dramatic increase in user provisioning performance by automating the creation of roles, based on structured organizational data through Oracle Identity and Access Management’s dynamic engine and connectors and input from the SAP HR system, reducing employees’ day-to-day tasks and saving up to 95% of Avea help desk staff’s time
  • Met managers’ requirement to deliver customized, detailed, and real-time reporting for all user groups and enabled a regular review throughout the organization of users, roles, and access each role has to the company’s numerous IT systems
  • Increased efficiency and performance in Avea’s call centers by enabling agents to rapidly change their profiles, ultimately enabling them to quickly issue calls from a different call segment other than his or her call center without changing location or rebooting systems
  • Provided a better user experience with the newly designed user interface of Oracle Identity and Access Management to the HR’s Organizational Development Department, which allows viewing and searching identities and access codes for 6,000, in-house employees and external business users, enabling important cost savings and efficiency gains by reducing the time spent to request, approve, and audit entitlements
  • Enabled Avea to comply with regulations imposed by Turkey’s Information Technologies and Communications Authority—which requires the company to manage all business users’ corporatewide access privileges—and with the Payment Card Industry Data Security Standard (PCI DSS)
  • Leveraged synergies with Turkish Telecom Group, of which Avea is a part, as these organizations have systems and user groups in common—such as for call centers, points of sale, CRM, and HR management—with plans to deploy identity federation by linking electronic identity and attributes of all staff across Turkish Telecom Group, using data stored in multiple, distinct, identity management systems

Why Oracle

“When we decided to implement role-based access management throughout the organization, Oracle Identity and Access Management seemed the natural choice for us, because we have had excellent experience with other Oracle solutions. Oracle Consulting did a great job in helping us to deploy stage one of our identity management project to existing platforms, as well as new applications, which were previously handled separately. Overall, the deployment represents a major improvement, compared to our previous solution,” said Ulvi Cemal Bucak, security planning and operations manager, Avea İletişim Hizmetleri A.Ş.