Avery Berkel is the United Kingdom’s largest provider of retail weighing and food-processing solutions. In addition to manufacturing award-winning counter-service scales, the company services a wide range of scales and food-processing equipment in major grocery chains and independent food retailers throughout the United Kingdom. Avery Berkel delivers a 24/7 repair and maintenance service through a nationwide network of technicians, backed by a centralized operations and support team.
Avery Berkel needed to increase the efficiency of its machine-servicing operations to minimize costs and improve service to its customers. The company deployed Oracle Real-Time Scheduler to automate service scheduling and provide a complete, end-to-end, call-management process.
The new systems have improved call qualification accuracy by 86%, improved the productivity of field service technicians by 28%, and reduced service costs, with a 25% reduction in mileage traveled by technicians.
After examining a number of competitive scheduling automation solutions, Avery Berkel selected Oracle Real-Time Scheduler. Oracle’s flexibility and willingness to invest in helping Avery Berkel build a robust business case for the new solution were critical to the decision. The solution also provided the robust functionality that Avery Berkel required. Oracle’s ability to provide both software and technology was another important factor.
“The support team from Oracle clearly demonstrated how the solution could help us meet our business requirements, and we’ve seen exceptional productivity improvements and cost savings as a result,” said Timo van Weenen, customer services operations manager, Avery Berkel.