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Oracle Customer: Banco Occidental de Descuento
Location: Maracaibo, Venezuela
Industry: Financial Services
Employees: 7,500
Annual Revenue: $100 to $500 Million
About
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Oracle Customers
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Banco Occidental de Descuento Improves Credit Card Authorization System Availability
Banco Occidental de Descuento is Venezuela’s fourth largest bank in terms of deposits, serving 4 million customers nationwide. With its acquisition of CorBanca of Caracas, the company now has 7,500 employees and 330 offices throughout the country.
Challenges
A word from Banco Occidental de Descuento
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“Oracle Database 11g and its advanced tools and functionality have given us stability and peace of mind. We now have a high level of self-management, which facilitates improved control and administration. Our credit card authorization system, based on Oracle Database 11g Enterprise Edition, let us provide authorization service of card transactions” – Maitte Gutiérrez, Vice President, IT Services, Banco Occidental de Descuento
- Develop a high-availability credit card authorization system to accelerate response times for the bank’s credit card business and for its customers
- Consolidate and monitor database information in real time, centralizing administration to improve efficiency in credit card authorization
Solutions
Oracle Product and Services
- Worked with Oracle Partner TCS Technology Consulting Solutions C.A. to implement Oracle Database 11g, Enterprise Edition to provide information to a third-party credit card authorization system for American Express, reducing costs, providing optimal operation, and ensuring regulatory compliance
- Provided authorization service on American Express cards transactions, with 99.99% availability of databases, operating without interruptions, and improving customer service
- Tripled the number of cardholders to 700,000, by not having to rely on processing and authorization by the card issuer, increasing the efficiency and stability of the bank’s credit card business
- Used Oracle Enterprise Manager Grid Control to consolidate and monitor in real time the 10 databases that serve the credit card authorization system
- Centralized database management with a dashboard that provides warnings that allow for proactive reactions to predetermined events, complying with rules concerning issues such as real-time monitoring, tape backup, and managing users and profiles in databases
- Integrated the company’s databases with Oracle Recovery Manager, storing data directly on tape, reducing upload times, and achieving more effective data recovery and restoration, with no loss of data
- Implemented the credit card issuer’s antifraud application, using Oracle Solaris for its stability and performance
