Bank of Baroda Processes 4 Million Transactions Daily; Updates Banking Data in Real Time, Eliminating Eight-Hour Delay
 
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Bank of Baroda Processes 4 Million Transactions Daily; Updates Banking Data in Real Time, Eliminating Eight-Hour Delay

Bank of Baroda (BoB) is a leading, public-sector bank in India. Established in 1908, it has more than 4,000 branches nationally, and 95 international branches (including overseas subsidiaries) across 24 countries. Headquartered in Baroda, BoB provides a range of personal, business, corporate, international, treasury, and rural banking services. These include internet banking, such as online funds transfer, payment of direct and indirect taxes, utility bills, and rail tickets, as well as ATMs and mobile banking. BoB was presented the Best Use of Technology in Training & eLearning Initiatives award at the IBA Banking Tech Awards in 2011.

BoB is planning to roll out bring-your-own-device capabilities that enable banking staff to process transactions while visiting customers on location or in regional areas.

To support its rapidly expanding business, BoB wanted to improve the storage, management, and security of its banking data, and allow for greater scalability for a growing range of banking services.

BoB is running Oracle Database with Real Application Clusters and using Oracle Automatic Storage Management and Oracle GoldenGate to enable the replication, transformation, and verification of banking data in near real time. BoB can now automatically update banking information across its network and synchronize data. It can also process 4 million transactions per day in its core banking system, compared to 1.7 million per day in 2009, and has reduced the amount of time IT and banking staff spend monitoring and managing data updates.

 
 

 
 

Challenges

A word from Bank of Baroda

  • “Oracle Database technology has played an essential part in expanding our banking services and building a secure banking platform. We can now process 4 million transactions per day and view accurate, up-to-date transaction and other banking information from our data warehouse in near real time.” – R.Koteeswaran, General Manager of IT and Projects, Bank of Baroda

  • Enable the core banking platform to quickly process millions of banking transactions from a range of banking service points, including branches, retail point-of-sale, and mobile ATMs
  • Reduce the time taken to update banking information, including customer account details and banking transactions, from 30 applications running alongside its core banking system
  • Ensure transaction and other banking information is instantly available to customers using internet and mobile banking systems
  • Allow the core banking system to scale to support a growing range of banking services
  • Ensure the platform is available 24 hours a day, seven days a week
  • Minimize the amount of time that IT and banking teams spend monitoring and managing data updates

Solutions

  • Processed 4 million banking transactions per day from a range of service points, compared to 1.7 million per day in 2009
  • Cut time taken to update banking information from eight hours to near real time in its data warehouse, by enabling automatic replication, transformation, and verification of large volumes of data
  • Enabled banking staff to immediately access accurate and up-to-date banking information, as transaction data is now updated in the core banking system and data warehouse in near real time
  • Enhanced customer satisfaction by ensuring the core banking system is available 24 hours a day, seven days a week
  • Ensured the system can scale to support an increasing number of new banking services
  • Reduced the workload of IT and banking staff by minimizing the need to manually monitor and manage data updates
  • Received Skotch Digital Inclusion Silver Award 2012 for its Oracle Automatic Storage Management, and Oracle Real Application Clusters implementation project

Why Oracle

BoB is running 65% of its core banking applications on Oracle Database, including Oracle E-Business Suite Release 12 and Oracle Knowledge Management. The bank is a long-standing customer of Oracle and was confident in the strength of Oracle products.

“Oracle Database has played a significant part in helping us become one of the leading banks in India, as well as a leader in banking innovation and technology,” said R. Koteeswaran, general manager of IT and projects, Bank of Baroda. “It has allowed us to improve and expand the range of banking services we provide to customers and build a secure banking platform to move our business forward. We are more than happy with Oracle Database and the results it has delivered for our banking business.”

Under the leadership of Koteeswaran, BoB has completed a number of major IT transformation projects without impacting its day-to-day banking operations, including shifting a whole data center from one location to another.

“Over the years, Oracle database technology has supported our business commitments, providing the performance and scalability required as the bank has grown,” he said.

Implementation Process

BoB engaged Oracle Specialized Partner HP to upgrade its Oracle Database to include the Oracle Automatic Storage Management database feature and Oracle Real Application Clusters  and Oracle GoldenGate options. The implementation was completed in July 2012.

Partner

  • Oracle Partner
    HP

HP helped BoB to test its upgraded Oracle Database before implementation.

“We chose to work with HP because the company has extensive knowledge about Oracle Database deployment and is an experienced systems integrator,” said Koteeswaran. “We have been impressed with the projects the team has delivered for our business and continue to use HP as our systems integrator.”