The National Marrow Donor Program (NMDP) is the global leader in providing marrow and umbilical cord blood transplants to patients with leukemia, lymphoma, and other diseases. The nonprofit organization matches patients with donors, educates healthcare professionals, and conducts research, so more lives can be saved. NMDP also operates Be The Match, which provides support for patients and enlists others in the community to join the Be The Match Registry.
Matching bone marrow and umbilical blood donors with patients in need is a complex process, and the organization requires employees with unique and often highly specialized skill sets. Be The Match needs mission-driven people who can help advance research, optimize technology, improve access to all cell sources, and recruit and retain committed donors.
Be The Match was handling a growing volume of paper resumes to fill more than 300 positions annually, and it collected more than 800 performance reviews on paper. The organization realized its paper-based recruitment and performance management processes were no longer adequate, and its legacy HR management system wasn’t adapable to meet changing needs.
Be The Match selected Oracle Taleo Business Edition (TBE) cloud-based HR solutions to automate and standardize processes, with the goal of getting the right people into the right roles at the right time―while improving its ability to retain the best employees. Oracle TBE Recruiting Manager Cloud Service, Oracle TBE Onboarding Cloud Service, and Oracle TBE Performance Management Cloud Service have been an important part of transforming Be The Match’s HR department into a more strategic function. These solutions enabled Be The Match to automate core processes, increasing its capacity to focus on other strategic HR initiatives. The organization is recruiting for more positions while reducing the time-to-fill rate to less than 60 days, on average. It also has streamlined the performance review and goal process, thus completing 99% of its performance reviews within the designated due date. In addition, the cloud-based solution ensures high availability, timely maintenance, and best-practice enhancements, while freeing the internal IT team to focus on other strategic priorities.
Be The Match required a robust and integrated solution that would enable it to automate core HR processes, eliminate paper, and better align organization strategies. The solution also had to be affordable to own and maintain. Oracle TBE cloud-based HR management solutions delivered on all of these requirements. Be The Match also avoided the need for additional IT infrastructure investment and optimized internal IT resources for strategic initiatives. In addition, the solutions are also easy to use and easy to implement, which accelerated adoption while reducing training requirements.
Be The Match deployed the solutions quickly and seamlessly. It worked with Oracle Taleo team members to define processes and workflows, which proved to be the most time-consuming part of the implementation process. Be The Match deployed Oracle TBE Recruiting Cloud Service in one month and Oracle TBE Performance Management Cloud Service in just three months.