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Boa Vista Serviços (Boa Vista Services), founded in 2010, is a leading provider of commercial and individual credit rating services in Brazil. It is the only business-information company that has a national role, as it is Brazil’s Adminstator of Serviço Central de Proteção ao Crédito (SCPC, or Credit Protection Central Service). The company recently took over the operations of Equifax do Brasil (Equifax of Brazil), incorporating that company’s consumer records and corporate intelligence into its information base. The newly incorporated information includes more than 350 million pieces of data about consumer transactions and more than 42 million pieces of data from company records.
Boa Vista Services ensures that its data reflects nationwide financial and credit status by obtaining data from trusted sources. It shares its data with Brazil’s retail market and uses this wealth of information to generate powerful tools that assist decision-making in all stages of the business cycle for about 30,000 direct customers.
Boa Vista Serviços serves around 1.2 million direct and indirect customers in all segments of the economy, at the speed the market demands, thus contributing to Brazil’s growth. To continue this, Boa Vista Serviços requires an up-to-date and efficient sales force automation tool.
It found Oracle CRM On Demand to be the best solution.
“Oracle’s level of support and involvement in the implementation process served as a benchmark for the professionals on our team. Furthermore, Oracle’s robustness made us confident about its product evolution, something of vital importance in a market that is characterized by frequent mergers and acquisitions ,”said Sérgio Arai, IT and process director at Boa Vista Serviços.
The implementation took only three months, thanks to the SaaS model, which eliminated the need for hardware acquisition and specialized IT human resources. Furthermore, Boa Vista Serviços’ adoption costs were much lower than if they had chosen an on-premise model.
“This implementation was achieved through some exchange and data-loading interfaces with the ERP system and our transaction system,” Arai said.
Limine Solutions demonstrated product knowledge and a strong commitment to the project, enabling Boa Vista Serviços to complete the implementation of Oracle CRM On Demand and the migration of data from Equifax do Brasil within tight deadlines.