Brabant Water N.V. Gains Business Continuity to Support Critical Water Service Invoicing System
 
 

Brabant Water N.V. Gains Business Continuity to Support Critical Water Service Invoicing System

Printer View Printer View

Brabant Water N.V. extracts, purifies, and transports drinking and industrial water from 33 water production companies to supply 2.4 million residents in the North-Brabant province of The Netherlands. The company operates 18,000 kilometers of pipeline network to transport approximately 200 million cubic meters of water each year. Brabant Water places its clients first, as demonstrated by various customer service quality labels.

 
 

 
 

Challenges

A word from Brabant Water N.V.

  • “We were confronted with an acute problem that put Brabant Water’s continuity and service provision under great pressure. Working with Oracle Partner Rhodix to implement the Oracle platform, we were quickly able to gain the required business continuity—at a low cost, without complex migrations, and with minimal effect on operational management.” – Johan van Campenhout, Head ICT Management, Brabant Water N.V.

  • Improve the business continuity of the utility’s business-critical invoicing system used to bill all water clients
  • Minimize the risk of problems that threaten the operational management and quality of water service provision
  • Record the risk analysis, including the cost analysis for various scenarios, making a tight business-case
  • Prevent interruption of core processes in the transition to a new platform

Solutions

Oracle Product and Services

  • Switched the utility’s invoicing system to an Oracle Solaris-based environment, offering Brabant Water demonstrably better business continuity than any other platform
  • Achieved a lower long-term risk profile through the combination of Oracle Solaris, Oracle databases, and Oracle’s SPARC Enterprise M5000 servers, at a lower cost by eliminating the need for migration, revalidation, and testing
  • Made a complex and costly migration of the operating system platform unnecessary with the advanced Oracle Solaris container-technology
  • Implemented the one-to-one transfer of application and data, including testing and validation, within one week and with minimal disruption to operations
  • Ensured Brabant Water can maintain a considerably lower risk profile, maximum performance, and operational security in its business-critical invoicing system in the coming years
  • Created a fully redundant CRM and invoicing system to support core business processes that support water service without disruptions at lower costs

Partner